Area Manager, B2B

Role Description

The Area Manager, B2B is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team.

What you’ll do

• Manage, build, and develop a team of 50+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH, on-time receiving and shipping, merchant SLA’s and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Supervise daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintain compliance with hygiene and contamination control standards and promote a culture of accountability among associates.

What you’ll bring to the table

• 3+ years of people management and operational leadership experience in high-volume wholesale or B2B environment. Preferred experience in ecommerce or retail industries.
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
• Proficiency with Microsoft Suite: Outlook, Teams, and Excel.
• Strong analytical skills and experience tracking and achieving KPIs.
• Basic understanding of Lean and Six Sigma.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Ability to make decisions of quality under pressure.
• Comfortable navigating and managing ambiguity.
• Ability to align and plan with business stakeholders.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Able to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

About Us

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.