Area Manager

About the role

Steak 'n Shake is seeking an Area Manager to lead, win, and help restore one of America's iconic restaurant brands to greatness. This role is not a maintenance position but rather an operator role for a leader who believes in hard work, accountability, high standards, and results.

Responsibilities

• Lead the district with an unrelenting focus on sales growth and profitability
• Ensure district results meet expectations across key performance measures
• Report district performance to the Division President on a quarterly basis
• Partner with the Division President on DMA-level and local store marketing plans
• Execute local marketing strategies that drive traffic, sales, and brand awareness
• Coach, train, and mentor management teams
• Build a culture of accountability, ownership, and disciplined execution
• Protect financial and operational standards through process, follow-up, and accountability
• Hold store teams accountable for growing sales and profit
• Maintain quality at the highest level, as measured by Gold Standards
• Clearly communicate brand standards and expectations
• Build a strong internal leadership bench
• Model, coach, mentor, train, and communicate service and production expectations
• Hold General Managers and their teams accountable for improving guest experience measures
• Lead bench planning discussions with the Division President and Human Resources
• Interview, hire, and train quality management candidates
• Ensure effective MIT and Manager Training execution through weekly visits and feedback
• Support the development of General Manager hires in partnership with the Division President
• Ensure the most effective use of company assets and district talent
• Coach General Managers on appropriate staffing levels
• Create an environment aligned with the Company Mission and Vision

Requirements

• College degree or equivalent education preferred
• Multi-unit restaurant leadership experience preferred
• Positive and motivating communication skills
• Strong organization and time management skills
• Strong coaching, mentoring, and people-development skills
• Flexible and adaptable in a fast-paced environment
• Ability to read, write, perform mathematical calculations, and analyze data
• Ability to demonstrate the Golden Rule, relentless pursuit of excellence, exceeding guest expectations, economic ownership, and an entrepreneurial approach
• Ability to legally operate a motor vehicle

Physical Requirements

• Ability to work more than 50 hours per week as business needs require
• Ability to stand, walk, bend, stretch, and move throughout the restaurant
• Ability to lift, carry, push, and pull up to 30 pounds
• Ability to perform any task performed by a service or production associate
• Ability to see across the restaurant to monitor and oversee operations
• Ability to hear, understand, and professionally respond to guest and employee questions, comments, and concerns