Area Manager

Position Overview

As an Area Manager at SEV Laser, you will oversee daily office operations while fostering a performance‑driven culture. The role focuses on sales performance, exceptional customer service, and real‑time coaching and development of team members. You will ensure operational standards are met and lead your team to achieve sales goals and enhance the customer experience.

Key Responsibilities

• Sales Management: Drive sales performance by setting ambitious yet achievable goals, monitor sales figures and trends, and collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development: Foster a positive, motivating work environment emphasizing teamwork and accountability; provide in‑the‑moment coaching, conduct regular one‑on‑one check‑ins, and guide career development.
• Operational Excellence: Ensure office tasks are performed efficiently and in accordance with company policies; maintain inventory levels, assist with ordering supplies, and oversee scheduling to optimize staffing during peak times.
• Customer Experience: Uphold high standards of customer service, implement feedback systems to gauge satisfaction, handle escalated concerns professionally, and resolve issues promptly.
• Performance Culture: Lead by example in promoting a performance‑driven culture, celebrate successes, address challenges, implement team performance metrics, and organize training sessions focused on sales techniques and service excellence.
• Grassroots Marketing Efforts: Develop and implement grassroots marketing strategies, engage with local businesses and community events, and encourage team involvement in outreach programs to enhance brand visibility.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen with a track record of driving performance results.
• Excellent communication and interpersonal skills; ability to train and inspire others.
• Proficiency with office software and data‑management tools.
• Customer‑first mindset focused on delivering exceptional service.

Work Environment

This role is based in a SEV Laser office where you will lead a team dedicated to providing outstanding services to clients. Your contributions are essential to driving sales goals and creating an engaging workplace culture.

Benefits Summary

• Medical, Dental, and Vision Insurance
• Employer‑paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave
• Paid Holidays (for eligible positions)
• Employee discounts on SEV services and products
• Professional development and career growth opportunities

Pay Range

$60,000 – $65,000 USD per year (Boston, MA)