Area Manager

Key Responsibilities

• Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.
• Foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of Sales Associates, as needed.
• Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive Associate training and communication.
• Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Responsible for modeling and teaching Associates Service Behaviors and managing a Customer first culture.
• Set and share clear expectations and ongoing management of performance (observe, recognize and coach).
• Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.
• Provide hiring and termination recommendations based on skills/performance to the General Manager (GM) and Assistant General Manager (AGM).
• Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write-ups.
• Regularly review SPS reporting to discern factors influencing business performance, identifying both effective and ineffective drivers.
• Collaborate with Field Leadership to assess whether additional inventory is required based on insights from the reporting.
• Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.
• Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.
• Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.
• Execute PGATSS community efforts and educate our Associates to strengthen their understanding that what they do serves a bigger purpose. In addition, build relationships that are important to the stores community to address the most pressing local needs.
• Support SLT in delivering all HR operational and cyclical programs to maintain compliance.
• All Services, Front-End, Soft Goods, Hard Goods, STUDIO and Practice Bay areas, equipment, and supplies are always clean, organized, and operational.
• All Services, Front-End, Soft Goods, Hard Goods, STUDIO and Practice Bay programs, promotions, and procedures are consistently executed/maintained.
• Know and assess the competition and leverage Customer insights and feedback to drive the business and be the destination of choice for our Customers.
• Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.
• Anticipate Customer flow and work demand and redirect efforts and schedules to ensure proper coverage when and where the Customer needs us.
• Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

  Qualifications And Skills Required

  • Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
  • Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
  • Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
  • Business Acumen: Strong business acumen with complete accountability for P&L management.
  • Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
  • Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
  • Education: College degree or equivalent leadership experience.
  • Experience: Leading small-large groups of Associates to include performance management, disciplinary action and business controls.
  • Working Conditions and Physical demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.