Area Manager

About the Role

Pediatric Home Service, a leader in home health care since 1987, is seeking an experienced Area Manager to oversee all customer-facing and operational activities in Houston, Texas. This role ensures high-quality patient care, effective team performance, and alignment with strategic goals. The Area Manager will manage staff, coordinate patient services, resolve issues, and maintain compliance with professional standards.

Responsibilities

• Oversee day-to-day operations to ensure efficient service delivery and patient needs are met in accordance with physician orders, company policies, and professional standards.
• Manage staff hiring, training, and development, including performance evaluations and corrective actions.
• Coordinate patient services and resolve issues with patients, families, and internal teams.
• Prepare reports, budgets, and improvement plans, collaborating with leadership on strategic goals.
• Negotiate with vendors, manage facility needs, and implement workflows and training programs.
• Analyze financial statements and KPIs to identify areas for improvement and ensure financial targets are met.
• Develop and maintain cooperative relationships with provider agencies and referral sources.
• Act as a liaison with caregivers and clinical staff on home medical equipment choices and care coordination.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Monitor customer satisfaction levels and implement improvements as needed.

Qualifications

• Bachelor’s degree in business, healthcare administration, operations, or a related field preferred; equivalent combination of education and experience may be considered.
• Seven (7) years of progressive experience in healthcare operations, DME, home health, multi-site operations, or a related environment.
• Previous experience leading and developing teams, including other leaders.
• Experience with budgeting, financial statements, operational metrics, and P&L responsibility.
• Understanding of healthcare reimbursement, insurance processes, revenue cycle, and/or DME operations preferred.
• Strong relationship-building and communication skills.
• Ability to use data and KPIs to guide decisions and lead through change.
• Hands-on, collaborative leadership style with a focus on day-to-day operations.

Benefits

• Generous Paid Time Off (PTO) for full-time employees.
• 401(k) Matching.
• Tuition Reimbursement.
• Professional Development & Learning Opportunities.
• Supportive and fulfilling work environment.

Schedule

Monday-Friday, 8 am-5 pm, in office with on-call responsibilities as needed. Travel required within the assigned area.

Pediatric Home Service is an equal opportunity employer committed to affirmative action and equal employment opportunities for all.