Area Manager

Responsibilities

• Full oversight and responsibility to branch transaction cycle type, margins, expenses and top/bottom line revenue goals.
• Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.
• Oversees and directs branch quality and performance improvement.
• Makes sure compliance to productivity and performance standards.
• Oversees and assists sales force, including RTS and ATP roles, to increase productivity and overall transaction cycle times.
• Reports appropriate metrics to Regional Area Director and Senior Leadership.
• Sure that the branches are properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.
• Collaborates with Human Resources to resolve employee concerns and issues.
• Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.
• Addresses and resolves client concerns at the branch level.
• Sure that the facilities, vehicles and property are properly maintained.
• Ensures orders are entered and completed in all inventory systems for timely delivery to clients.
• Executes customer service and service programs, compliant with all company standards.
• Oversees branch leadership. In the absence of branch leadership, the Area Manager functions as the branch leader. This includes development of branch staff, performance evaluations, etc.

Requirements

• Bachelor’s Degree or equivalent work experience required.
• A minimum of 5+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility.
• Strong problem solving/analysis – to include data analysis.
• Strong decision making ability.
• Sets a high personal example of strong customer service, in own performance.
• Excellent communication and presentation skills.
• High communication proficiency – both written and verbal. Ability to communicate effectively with leadership, clients, customers, and support staff.