Area Manager

Job Summary

The Area Manager at Merchants Building Maintenance, LLC is responsible for overseeing all operational and personnel activities within their designated area to ensure high client satisfaction and account retention. Key responsibilities include scheduling, training, supervising, maintaining supplies, and addressing client complaints.

Essential Functions

• Determines schedules and facilitates work assignments of account personnel
• Adjusts work schedules of account personnel as required through clear and concise work orders
• Interviews, trains, instructs, and assigns work to custodial crews and leads
• Hires, fires, disciplines, and evaluates custodial crews and leads; provides constructive feedback on a continual basis
• Ensures leads are following Area Manager's instructions at sites
• Completes and keeps reports of timekeeping, incident reports (injury and property), and maintenance records
• Maintains area supply inventory; distributes supplies and equipment to custodial staff; submits requests for cleaning equipment to Branch Manager
• Enforces policies and procedures
• Reviews and ensures adherence to account requirements
• Conducts on-site inspections and ensures consistent property maintenance
• Addresses client complaints, determines escalation, and resolves issues in a timely and professional manner
• Maintains good client relations and ensures client satisfaction with services
• Reviews weekly site budget performance and makes/recommends improvements
• Solicits new or additional business and provides quotes for services
• Infuses the team with a commitment to safety by practicing safe work habits
• Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control
• Meets with customers regularly to ensure needs are met and to solicit additional work outside the contract

Qualifications

• High school diploma required
• Previous experience in a similar capacity and environment preferred
• Good verbal and written communication skills in English
• Bilingual (English/Spanish) preferred, but not required
• Available to work 24/7 including weekends

Additional Information / Benefits

• Paid holidays
• 401K/403b plan
• Short term disability
• Dental insurance
• Paid vacation
• Long term disability
• Paid sick days
• Vision insurance
• Medical insurance
• Life insurance