Area Manager

Duties and Responsibilities

• Lead and manage a team of Operations Managers and Supervisors across multiple restaurant locations within the region.
• Ensure consistent implementation of operational standards, brand practices, and customer experience expectations.
• Drive operational readiness for product launches, promotional campaigns, and new store openings.
• Act as the key field liaison for communication, feedback, and troubleshooting.
• Conduct the monthly General Management meeting to update, coach, and train on new processes and procedures.
• Oversee facility upkeep, including scheduling repairs, coordinating vendors, and maintaining cleanliness standards.
• Assist with issues related to POS, printers, ADT alarm, health inspections, and Zenput.
• Ensure the restaurant technology infrastructure is optimized for operational efficiency, team effectiveness, and guest experience.
• Provide strategy for digital applications, including kiosks, web ordering, and our mobile app.
• Maintain performance and financial accountability by monitoring and analyzing key performance indicators (KPIs).
• Identify performance gaps and implement action plans for improvement.
• Support budget management, inventory control, and cost optimization strategies.
• Collaborate with cross-functional teams to implement process enhancements, streamline workflows, and ensure optimal resource allocation.
• Maintain inventory levels and ensure accurate stock management across locations.
• Identify opportunities for cost reduction and revenue growth within the region.
• Address operational challenges and implement solutions in a timely and effective manner.
• Provide regular reports to senior management on regional performance, challenges, and opportunities.
• Assess location performance specific to established Core 5 standards, identify gaps, and collaborate with teams to drive continuous improvement and consistency across locations.
• Foster a culture of teamwork, accountability, and performance excellence within the regional operations team.
• Conduct weekly onsite visits 3-4 times a week.
• Cross-functional partnership with departments including Marketing, Training, Finance, and HR to ensure successful execution of initiatives in the field.
• Communicate feedback and field insights to corporate leadership to inform decision-making and innovation.

Qualifications

• A high school diploma or equivalent required.
• A bachelor’s degree or equivalent experience preferred.
• A minimum of 3-5 years of operations management experience, coffee/tea beverage and/or hospitality industry preferred.
• Previous experience managing a team of direct reports required.
• Proven track record of managing complex operations in multiple locations or areas.
• Willingness to travel up to 75% within the assigned area.