Area Manager

About the role

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Job Profile Summary

Your primary mission will be to lead the overall operations and compliance of stores within your assigned region via the store managers and employees in your group. You will guide and empower your employees to be their best, ensuring they deliver the best customer experience. Earning the loyalty of our customers and being actively involved in the communities we serve are of utmost importance to us.

Responsibilities

• Oversee the performance of multiple Store Managers and their retail locations
• Support company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric culture
• Maintain performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions and safety
• Identify training and development opportunities for teammates
• Set business plan and manage the P&L for assigned Area
• Drive B2B business within the assigned area and train Store Managers on B2B related duties
• Ensure stores within the assigned area are following compliance and safety policies and procedures
• Manage and resolve customer escalations
• Partner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)
• Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and Payroll
• Visit each store regularly and attend region meetings as required by the Region Manager

Qualifications

• Minimum 8 years combined experience managing a single store or multi-unit retail operation
• Minimum 3-5 years oversight of a P&L for a store or area/district
• A high school degree or equivalent is required
• A BS/BA Degree is strongly preferred or equivalent combination of education and work experience
• 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
• Automotive Industry experience preferred but not required
• Resides in assigned Area
• A valid Drivers License
• Willingness to travel