Area Manager

About the role

The Area Manager oversees property operations for a luxury multifamily community comprising more than 1,100 residential units in Jersey City. This role is responsible for driving operational excellence, team performance, leasing execution, maintenance operations, resident experience, and overall community performance at a large-scale residential asset.

Responsibilities

• Recruit, hire, develop, and retain high-performing property management and maintenance teams
• Provide coaching, mentorship, and performance management for direct reports
• Foster a culture of accountability, ownership, and customer service excellence
• Oversee day-to-day operations of a 1,100+ unit multifamily community
• Ensure compliance with company policies, Fair Housing regulations, safety standards, and local requirements
• Conduct regular property inspections to maintain asset quality and community standards
• Manage vendor relationships and ensure high-quality service delivery
• Partner with Asset Management and senior leadership to support achievement of operational and NOI goals
• Monitor occupancy, collections, delinquency, leasing activity, and resident retention
• Analyze property performance metrics and implement operational action plans
• Support leasing and marketing strategies that drive occupancy and retention
• Resolve escalated resident concerns professionally and effectively
• Utilize AppFolio and other property management systems to manage operations and reporting
• Track key operational and community performance indicators and provide insights to leadership

Requirements

• Current or recent multifamily property management experience
• Experience managing a multifamily community with 500+ units
• Experience leading onsite property management and maintenance teams
• Experience overseeing leasing operations, maintenance operations, resident relations, collections, and occupancy performance

Qualifications

• Minimum 5 years of multifamily property management experience required
• Minimum 3 years of leadership experience overseeing onsite property teams required
• Experience managing multifamily communities with 500+ units required
• Strong understanding of multifamily operations, residential property management, leasing performance, maintenance operations, resident retention, and community operations
• Excellent leadership, communication, organizational, and problem-solving skills
• Proficiency with Microsoft Office and property management software; AppFolio experience preferred
• Bachelor's degree in Business, Real Estate, Hospitality, or a related field preferred; equivalent experience will be considered

Pay

$100,000-150,000 with performance-based bonus potential

Schedule

Full-time