Area Manager

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

About the role

As an Area Manager for Bridgestone, your primary mission will be to lead the overall operations and compliance of stores within your assigned region via the store managers and employees in your group. You will guide and empower your employees to deliver the best customer experience, leveraging your multi-unit retail operations management experience from industries such as hospitality, food service, the military, or automotive service. Your active presence in stores and ability to create a customer-centric culture will drive customer loyalty and community engagement. You will work with your Regional Manager, proprietary operations management tools, and the Bridgestone back-office team to achieve sales growth, operating profit, and other KPIs. This role is ideal for a strategic, tactical leader who thrives in a dynamic, competitive environment and can manage through organizational change.

Responsibilities

• Oversee the performance of multiple Store Managers and their retail locations
• Support company initiatives to achieve the Vision 2020 Company strategy and deliver a high-performance, customer-centric culture
• Monitor performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions, and safety
• Identify training and development opportunities for teammates
• Set business plan and manage the P&L for assigned Area
• Drive B2B business within the assigned area and train Store Managers on B2B related duties
• Ensure stores within the assigned area are following compliance and safety policies and procedures
• Manage and resolve customer escalations
• Partner with other region and Store Support Center staff (Human Resources, Finance, Marketing, etc.) to lead and manage needs of the Area
• Closely monitor Talent Acquisition efforts, Labor Demand Forecasting, and Payroll
• Visit each store regularly and attend region meetings as required by the Region Manager

Seeking a leader who can:

• Engage teammates and improve retention
• Deliver on commitments
• Develop others with passion
• Lead and manage stores through change
• Recognize teammates for their accomplishments
• Take care of customers and support the communities served

Requirements

• Minimum 8 years combined experience managing a single store or multi-unit retail operation
• Minimum 3-5 years oversight of a P&L for a store or area/district
• High school degree or equivalent is required; BS/BA Degree strongly preferred or equivalent combination of education and work experience
• 3-5 years experience as a hiring manager recruiting, hiring, and promoting teammates
• Resides in assigned Area
• Must have a valid Driver’s License
• Must be willing to travel

Automotive industry experience preferred but not required.

Benefits

• Competitive healthcare packages for full-time and part-time employees
• Paid vacation and holidays
• 401k plan
• Performance incentives
• Formal training and development opportunities
• Supportive and engaging onboarding experience
• Regular mentorship and career growth opportunities
• Corporate Social Responsibility activities
• Agility and work/life effectiveness support
• Diverse and inclusive team environment

Pay

$93,300.00 - $158,600.00 per year