Area Manager

About the role

The Area Manager is responsible for the management and development of a group of Retail Service Merchandisers and Lead Merchandisers, and for representing the company, our clients, and our customers by effectively supervising and managing project work. The ideal candidate is a self‑starter, quick learner, has strong attention to detail, and is effective at leading and managing a geographically distributed team. Excellent organizational and communication skills and the ability to build relationships with business partners are essential.

Responsibilities

• Provide effective leadership and management to the Retail Service Merchandiser/Lead Merchandiser team in the assigned geographic area, including interviewing, hiring, onboarding, training, performance management, career development, conflict resolution, and coaching.
• Develop a strong understanding of the company’s business model, client and customer expectations, and specific project work processes.
• Work in the field periodically to better understand project requirements and provide backup support for project work as needed.
• Manage assigned project work to completion, on time, and with high‑quality results; verify schedules, ensure supporting documentation is current and correct, and assign work to team members.
• Monitor progress, audit project work, answer questions, solve problems, resolve personnel issues, and adjust resources as needed.
• Ensure delivery of all materials, supplies, and equipment necessary for assigned project work.
• Partner with store personnel to achieve merchandising excellence, discuss schedules and changes, meet goals, and build effective working relationships.
• Proactively alert management to any unsafe act or condition to prevent injuries.
• Report and discuss observations, issues, and business solutions with the Market Manager.
• Effectively use web‑based applications to receive project notifications, review documentation, maintain team profiles, assign work, track mileage, expenses, time, attendance, and complete training activities.
• Utilize and fully understand the company’s retail reports and reporting systems.
• Prepare, process, submit, and manage documentation related to assigned project work and the Retail Service Merchandiser/Lead Merchandiser team.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• 2+ years of management and/or supervisory experience.
• Prior sales agent, retail, customer service, or reset experience preferred.

Skills

• Strong interpersonal, organizational, decision‑making, and leadership skills.
• Ability to read and communicate effectively with others.
• Proficiency with web‑based applications, email, word processing, and spreadsheet software.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day) and use a computer (keyboard and mouse) for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops) typically 20+ pounds.
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk‑based work.
• Follow clear directions and perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

About Us

Premium Retail Services is part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories. With 12,000+ employees across the U.S. and Canada, we are a people‑first company that values internal development, promotes from within, and encourages employees to innovate and expand new horizons.

Pay

Salary Range: $50,000 – $55,000 per year.