Area Lead Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies.

About the role

This role will be performed at our Warner Robins, GA (31088) location. You will work Monday–Friday, 8:00 AM–4:30 PM EST in a high-volume production environment, processing medical-record requests by taking calls from patients, insurance companies, and attorneys, and documenting information across multiple platforms using dual monitors.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security of all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company’s and Customer facilities’ Code of Conduct and policies.
• Inform manager of work difficulties, site issues, or fluctuating volumes.
• Assist with additional duties or responsibilities as required.
• Consistently apply medical-privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents from paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to internal and external requests for patient records, retrieving and transmitting them appropriately.
• Handle inbound and outbound calls.
• Assist with patient walk-ins as needed.
• Perform administrative duties such as handling faxes, opening mail, and data entry.
• Schedule pick-ups.
• Assist with training associates in Health Information Services (HIS) positions.
• Generate reports for manager or facility as directed.
• Exceed level-1 productivity expectations as outlined at the specific site.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Mentor HIS staff for professional development.
• Inform senior leadership of issues, opportunities, or challenges.
• Assist throughout the region with training, mentoring, and/or coverage as needed.
• Participate in onboarding activities for new employees.
• Assist with Quality Assurance tasks as directed by management.
• Act in a lead role regarding general staff questions and assist with new-hire and developmental training.
• Lead training sessions for timely staff development.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Must be 18 years of age or older.
• Able to travel locally/regionally 75 % or more of the time.
• Ability to commute between locations as needed.
• 1 year of Health Information–related experience.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented regarding accurate and compliant medical-record information.
• Strong data-entry skills.
• Able to work with minimum supervision, responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Presentation skills for small-group settings.
• Forward-thinking and ability to problem-solve.

Preferred Qualifications

• 2+ years of Health Information–related experience.
• Meets and/or exceeds Company’s Productivity Standards.
• Previous production/metric-based work experience.
• In-person customer-service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Benefits

• Paid Time Off (PTO).
• Health, Vision, and Dental Insurance.
• 401(k) Savings Plan.
• Tuition Assistance.

Notes

Many of our clients require post-offer health screenings and proof and/or completion of vaccinations such as flu shot, Tdap, COVID-19, etc. Exemption requests will be reviewed by Datavant Human Resources on a case-by-case basis, in accordance with applicable state laws.