Lead Area Health Information Specialist

About the role

Datavant is the data collaboration platform trusted for healthcare, guided by a mission to make the world's health data secure, accessible, and actionable. The company provides critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies.

We are seeking a Lead, Area Health Information Specialist to support Release of Information (ROI) operations. This is a fully on-site, traveling role based in Mount Holly, NJ, requiring regular presence at assigned facilities across Baltimore and Montgomery County to ensure operational continuity, staff support, and client satisfaction. The role is full-time, Monday–Friday, 8:30 AM – 5 PM EST, with local travel required between hospitals and clinics. The Area Lead serves as a key liaison between client sites, HIM/ROI staff, and internal leadership while maintaining high standards of compliance, productivity, and service delivery.

Responsibilities

• Provide consistent on-site coverage at assigned facilities based on operational needs
• Support ROI operations across Baltimore and Montgomery County sites, including hospitals and clinics
• Serve as a primary point of contact between client stakeholders and internal leadership
• Assist with onboarding, training, mentoring, and workflow support for HIS staff
• Communicate staffing needs, coverage gaps, volume changes, and site challenges proactively
• Support productivity, quality, and service improvement initiatives
• Accurately process medical record and ROI requests while maintaining strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and authorized requestors
• Handle fax, mail, and electronic ROI workflows, including logging and tracking requests
• Review, date-stamp, and upload requests into HealthSource
• Monitor fax queues, shared drives, and email inboxes to ensure timely processing
• Create encrypted CDs/DVDs and maintain proper documentation
• Assist walk-in patients by verifying identity and processing disclosures
• Monitor and complete patient transfers throughout the workday
• Ensure full compliance with HIPAA, privacy regulations, and client-specific policies
• Maintain working knowledge of site-specific workflows and systems
• Support continuity of coverage and minimize operational risk across all assigned sites
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher

Qualifications

• High School Diploma or GED required
• Prior healthcare, HIM, medical records, or ROI experience required
• Experience with ROI workflows and EMR systems required
• Lead or supervisory experience preferred
• Ability to travel locally between sites
• Proficiency with computers, email systems, and standard office equipment
• Ability to maintain strict confidentiality and adhere to HIPAA regulations
• Motivated to lead and grow in an Area Lead role
• Professional, dependable, and service-oriented
• Reliable and punctual — attendance is critical
• Comfortable working fully on-site while traveling locally between facilities
• Strong communicator with both clients and internal teams
• Highly organized and able to manage competing priorities
• Willing to lead by example and support staff in real time

Pay

Estimated base pay range: $17.36—$24 USD per hour. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

Schedule & Work Model

Full-time, Monday–Friday, 8:30 AM – 5 PM EST. Fully on-site with local travel required between assigned facilities in Baltimore and Montgomery County. Post-offer health screenings and proof of vaccinations (flu, Tdap, COVID-19, etc.) may be required by client sites; exemption requests are reviewed case by case. This position is not eligible for employment sponsorship.