Area Lead Health Information Specialist

Datavant · Buffalo, NY · 2 wk ago

Healthcare$16.44–$20/hrFull-time

About the role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This position is responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

Process release of information (ROI) and medical record requests
Manage incoming faxes
Burn images to CDs
Manage incoming and outgoing phone calls
Document information in multiple platforms using two computer monitors
Receive and process requests for patient health information in accordance with company and facility policies and procedures
Maintain confidentiality and security with all privileged information
Maintain working knowledge of company and facility software
Adhere to the company's and customer facilities code of conduct and policies
Inform manager of work, site difficulties, and/or fluctuating volumes
Assist with additional work duties or responsibilities as evident or required
Consistently apply medical privacy regulations to guard against unauthorized disclosure
Responsible for managing patient health records
Safeguard patient records and ensure compliance with HIPAA standards
Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record
Ensure medical records are assembled in standard order and are accurate and complete
Create digital images of paperwork to be stored in the electronic medical record
Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
Answer inbound and outbound calls
May assist with patient walk-ins
May assist with administrative duties such as handling faxes, opening mail, and data entry
May schedule pick-ups
Assist with training associates in the HIS positions
Generate reports for manager or facility as directed
Exceed level 1 productivity expectations as outlined at specific site
Participate in project teams and committees to advance operational strategies and initiatives as needed
Mentor HIS staff for further professional development
Inform senior leadership of issues, opportunities or challenges
Assist throughout the region with training, mentoring and/or coverage as needed
Participate and assist with onboarding activities for new employees
Assist with quality assurance tasks as directed by management
Act in a lead role with staff regarding general questions and assist with new hire training and developmental training
Lead training sessions for timely staff development
Perform other duties as assigned

Requirements

High School Diploma or GED
Must be 18 years of age or older
Able to travel locally/regionally 75% or more of the time
Ability to commute between locations as needed
1 year Health Information related experience
Able to work overtime during peak seasons when required
Basic computer proficiency
Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
Professional verbal and written communication skills in the English language
Detail and quality oriented as it relates to accurate and compliant information for medical records
Strong data entry skills
Must be able to work with minimum supervision responding to changing priorities and role needs
Ability to organize and manage multiple tasks
Able to respond to requests in a fast-paced environment
Presentation skills for small group settings
Forward thinking and ability to problem solve

Qualifications

2+ years Health Information related experience (bonus)
Meets and/or exceeds Company’s Productivity Standards
Previous production/metric-based work experience
In-person customer service experience

Skills