Area Lead Health Information Specialist

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

About the role

This position is responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Associates must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy, and HIPAA regulations.

This is a hybrid role requiring extensive travel (75% or more) throughout the Health System’s main campus and regional hospitals, including areas such as Green Hills, Nashville, TN; Lebanon, TN; Tullahoma, TN; and Clarksville, TN to provide Release of Information (ROI) coverage and operational support as needed. The role involves approximately 90% electronic retrieval, scanning, and copying of medical records, ensuring all documents are accurate, secure, and confidential, with 10% leadership responsibilities such as leading daily team huddles, training new staff, and providing shadowing support.

• Full-time position with varying hours of operation (earliest 7am – 4:30pm latest).
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel).

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security of all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities' Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately.
• Answer inbound/outbound calls and assist with patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Schedule pick-ups and generate reports for manager or facility as directed.
• Exceed level 1 productivity expectations as outlined at specific sites.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Mentor HIS staff for further professional development.
• Inform senior leadership of issues, opportunities, or challenges.
• Assist throughout the region with training, mentoring, and/or coverage as needed.
• Participate and assist with onboarding activities for new employees.
• Assist with Quality Assurance tasks as directed by management.
• Act in a lead role with staff regarding general questions and assist with new hire training and developmental training.
• Lead training sessions for timely staff development.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Must be 18 years of age or older.
• Able to travel locally/regionally 75% or more of the time.
• Ability to commute between locations as needed.
• 1 year of Health Information related experience.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality-oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Ability to work with minimum supervision, responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.
• Presentation skills for small group settings.
• Forward-thinking and ability to problem-solve.

Preferred Skills

• Knowledge of ROI and HIPAA Compliance.
• Experience with Electronic Health Record (EHR) Systems (EPIC and Cerner knowledge preferred).
• Document review and redaction – ability to review medical records for sensitive information as required by legal and privacy standards.
• Attention to detail and accuracy – ensuring that all records are disclosed correctly, with particular attention to completeness and precision.
• Time management and prioritization – ability to manage multiple legal requests efficiently while maintaining productivity standards.
• 2+ years of Health Information related experience.
• Meets and/or exceeds Company’s Productivity Standards.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment provided (including computer, monitor, virtual phone, etc.).
• Full benefits: PTO, Health, Vision, and Dental Insurance.
• 401k Savings Plan and tuition assistance.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.