Area General Manager

We need to output only HTML fragment, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the job posting and decide which sections have real content. The posting includes: - Position purpose (maybe About the role) - Essential Duties And Responsibilities (Responsibilities) - Minimum Qualifications (Qualifications) - Education And Experience (maybe part of Qualifications) - Computer Experience, Language Skills, Mathematical Skills, Reasoning Ability (Skills) - Required Certificates, Licenses, Or Registrations: N/A (so we should not include a section if it's N/A) - Physical Demands (maybe not a standard heading; we could include under Requirements? But we only have set headings; we could put under Requirements or maybe not include if not matching headings. The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should only use those headings. If content doesn't fit, we could still include under appropriate heading (e.g., Physical Demands could go under Requirements or Qualifications). But we must not create sections not listed. So we need to map content to these headings. We have: - About the role: Position purpose paragraph. - Responsibilities: Essential Duties And Responsibilities (list of duties). This is a long list; we can break into

  • items. - Requirements: maybe includes Minimum Qualifications, Education And Experience, Physical Demands, Work Environment? But we have Qualifications heading separate. The instruction lists both Requirements and Qualifications as possible headings. We need to decide which to use. Typically, Requirements could be things like education, experience, physical demands. Qualifications could be skills, certificates. But we have both. We need to avoid duplication and thin sections. Perhaps combine into one section? But we have to follow instruction: Use headings as given; we can include both if they have substantive content. However we should prefer few substantive sections over many thin ones. So we need to decide which headings actually have content. Let's extract: Education And Experience: High school diploma or equivalent (GED) required. Minimum 2 years of related experience and/or training. Minimum 1 year of General Manager experience. Computer Experience: Should have knowledge of computer operations: email, spreadsheets, databases and word processing software. Language Skills: Ability to read, write, and comprehend instructions, correspondence and memos. Ability to effectively and professionally present information in one-on-one and group situations. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentages and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in situations. Required Certificates, Licenses, Or Registrations: N/A (so we skip). Physical Demands: Use hands, fingers and wrists to write and work with computer keyboards, mouse and office machines; Work under occasional stressful situations; Talk and hear; Frequently is required to stand, walk, sit and reach with hands and arms; Ordinary vision including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. May occasionally lift up to 10 pounds. Work Environment: Massage retail clinic environment with light to moderate noise. Competencies: Problem Solving, Customer Service, Interpersonal Skills, Teamwork, Quality, Attendance/Punctuality, Dependability. Also there is Supervisory Responsibilities: Recruit, train, supervise, and evaluate department staff. Also there is "Direct Reports General Manager" etc but that's metadata. We need to decide sections: - About the role: Position purpose paragraph. - Responsibilities: Essential Duties And Responsibilities (list). Could also include Supervisory Responsibilities as part of responsibilities. - Requirements: Could include Education And Experience, Physical Demands, Work Environment, maybe Supervisory Responsibilities? But Supervisory is more duty. - Qualifications: Could include Computer Experience, Language Skills, Mathematical Skills, Reasoning Ability, Competencies. - Skills: Could be overlapping with Qualifications; maybe we combine. But we have both Qualifications and Skills headings allowed. We need to avoid thin sections. Perhaps we can put all skill-like items under Skills, and qualifications like education/experience under Requirements. Then we might not need Qualifications heading. Or we could put Qualifications for certificates/licenses (but it's N/A). So we skip Qualifications. Similarly Benefits, Pay, Schedule: not mentioned, so we skip those sections. Thus we will output:

    About the role

    ... position purpose ...

    Responsibilities

    • ... each duty ...
    ...

    Requirements

    • ... education/experience ...
    • ... computer experience ...
    • ... language skills ...
    • ... mathematical skills ...
    • ... reasoning ability ...
    • ... physical demands ...
    • ... work environment ...
    • ... competencies ...
    But we need to ensure we don't create thin sections: each
  • can contain multiple sentences. That's fine. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting. We must remove boilerplate like "This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description is designed to change the at-will nature of employment with Massage Envy." etc. Those are repeated many times; we should drop them. Also remove duplicated lines. We need to keep the core content. Let's extract the substantive content: Position purpose paragraph: "The Area Manager is responsible for the operations and performance of assigned Massage Envy clinics. This position is responsible for the appropriate management of all aspects of clinic operations including sales, customer service, staffing, and supervision of the General Manager. Uphold Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy. Promote the wellness plan and benefits of regular massage, skincare services, and at-home care, while offering best in class customer service to guests and members. The Area Manager upholds and exhibits the Atticus Core Values: Accountability, Teamwork, Thankful, Integrity, Communication, Unwavering Commitment, Service." That's the purpose. Now Essential Duties And Responsibilities: It's a long block with headings like Front Desk Coverage, Leadership, Performance Management, Member & Customer Satisfaction, Operational Excellence, Compliance, Supervisory Responsibilities, etc. We need to capture each bullet/duty. Let's parse: Front Desk Coverage - Work a minimum of 20 hours per week at the front desk (10 hours per clinic), performing all duties and responsibilities of the FDSA role exceptionally. Leadership - Oversight of two or more clinics and supervision of two or more General Managers. - Establish and maintain a visible leadership presence to ensure a presence to ensure a culture of excellence in performance, operational compliance, and consistent demonstration of our values. - Promote employee development, define succession plans and pursue talent acquisition to achieve and maintain operational requirements. - Continue to build bench strength to grow your team of successors. - Ensure smooth flow of operations by planning, identifying, communicating, and delegating key responsibilities and practices to your team. - Create plans in conjunction with District Manager to support execution of company initiatives to achieve both operational excellence and business results. - Hold General Manager accountable to execute established initiatives and follow up consistently. - Hire and onboard new clinic staff to maintain adequate clinic staffing levels. - Ensure adherence to all required MEU and Atticus Franchise Group training plans for all positions. - Administer supplemental training as needed. - This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description is designed to change the at-will nature of employment with Massage Envy. (boilerplate, drop) - Responsible for maintaining a professional image and positive attitude while instilling a positive and professional environment for staff, members, and guests always. - Provide employees at all levels with coaching, feedback, recognition and developmental opportunities. - Responsible for keeping the District Manager apprised of issues, problems, opportunities, and threats which may affect the employees, operations or financial results of the Massage Envy clinics under management. Performance Management - Ensure growth and profitability through goal setting, adherence to budget and execution to short and long-term strategies. - Responsible for ensuring the clinics meet the monthly and annual performance goals. - Review clinic key performance indicators (KPI) to identify problems, concerns and opportunities for improvement. - Hold staff accountable for achieving desired results relating to service standards, sales goals, and overall job performance. - Utilize performance management objectives to complete performance reviews, identify opportunities for employee development, and administer corrective action for underperforming employees. - Conduct regular sales and service strategy meetings with staff to communicate expectations, recognize positive behaviors and provide solutions for opportunities. Member & Customer Satisfaction - Resolve member and customer service disputes in a positive manner to the highest satisfaction of the member and the guest. This includes assisting in issuing any necessary refunds, exchanges, or points offered for compensation to customers. This must be resolved within 48-72 hours. - Ensure prompt action is taken on customer feedback via InMoment to completely resolve the matter and prevent reoccurrence. Must be responded to within 24 hours and resolved within a timely manner. Operational Excellence - Responsible for ensuring the clinics have the proper supplies, equipment, inventory, and utilities to operate in accordance with the Massage Envy standard operating procedures. - Ensure staff schedules are set appropriately and are aligned with the business needs. - Ensure all marketing materials are compliant with Massage Envy and/or Atticus direction. - Responsible for the physical and financial security of the clinics, including ensuring the clinics maintain an adequate level of security and internal controls to protect the assets of the clinics, (including cash, equipment, and inventory) and ensuring all clinic assets are maintained in a safe and secure manner. - Responsible for submitting and approving accurate and timely payroll, including all related personnel documentation (i.e. status change forms). - Ensures clinic checklist is completed multiple times per day. - This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description is designed to change the at-will nature of the employment relationship with Atticus Franchise Group. (boilerplate drop) Compliance - Follow and promote the Company Code of Conduct. - Responsible for ensuring the Code of Conduct Violation, Handling, and Reporting Policy is administered and adhered to appropriately. - Manage guest or employee incidents pursuant to our internal policy to keep operations to standard. - Have knowledge and awareness of worker’s compensation and other employee matters within the clinic(s). - Knowledge of the media handling policy and crisis communication guide; respond immediately