Area General Manager

About the role

The Area Manager is responsible for the operations and performance of assigned Massage Envy clinics. This position oversees two or more clinics and supervises two or more General Managers. The Area Manager upholds and exhibits the Atticus Core Values: Accountability, Teamwork, Thankful, Integrity, Communication, Unwavering Commitment, Service.

Responsibilities

• Work a minimum of 20 hours per week at the front desk (10 hours per clinic), performing all duties and responsibilities of the FDSA role exceptionally.
• Oversight of two or more clinics and supervision of two or more General Managers.
• Create plans in conjunction with the District Manager to support execution of company initiatives to achieve both operational excellence and business results.
• Hire and onboard new clinic staff to maintain adequate clinic staffing levels.
• Ensure smooth flow of operations by planning, identifying, communicating, and delegating key responsibilities and practices to your team.
• Ensure clinic staff schedules are set appropriately and are aligned with the business needs.
• Ensure all marketing materials are compliant with Massage Envy and/or Atticus direction.
• Ensure the clinics have the proper supplies, equipment, inventory, and utilities to operate in accordance with the Massage Envy standard operating procedures.
• Ensure all clinic assets are maintained in a safe and secure manner.
• Submit and approve accurate and timely payroll, including all related personnel documentation (i.e. status change forms).
• Ensure clinic checklist is completed multiple times per day.
• Resolve member and customer service disputes in a positive manner to the highest satisfaction of the member and the guest.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Maintain full compliance with the Massage Envy Franchise Agreements as well as state and local laws and regulations, including, but not limited to OSR preparation and compliance.
• Ensure all employees undergo a background check prior to employment, including any criminal and sex offender charges.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Company Code of Conduct.
• Manage guest or employee incidents pursuant to our internal policy to keep operations to standard.
• Respond immediately and effectively to any matters of this nature.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Franchise Group policies.
• One of our objectives is to promote employee safety.
• Follow and promote the Employee Handbook.
• Report to HR any observed (or learned about) inappropriate behavior, risk safety issues, or violations of any law.
• Ensure all employees of clinic are properly documented and that all hiring and employment practices are in full compliance with all applicable laws and regulations.
• Ensure no known criminals or sex offenders are employed by the clinics in compliance with Atticus Fr