Area Funeral & Memorial Consultant

Deliver the best end-of-life care, support, and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. This role requires travel to our funeral homes; a full UK driving license and access to your own vehicle are essential.

Responsibilities

• Oversee the funeral home, including opening and closing, health & safety checks, and maintaining cleanliness.
• Arrange and administer funeral consultations, memorialisation orders, and aftercare services.
• Liaise with internal departments and external suppliers.
• Ensure correct care of the deceased, including conducting daily checks and facilitating Reflection Room visits for families.
• Complete FCA-regulated training to offer and sell pre-paid funeral plans.
• Represent and support your local community by engaging in local events and activities.
• Flexibility to support other funeral homes may be required.

Requirements

• IT literate and a competent user of MS Office.
• Strong administrative background.
• Excellent communication skills with strong organisational abilities and attention to detail.
• Ability to display resilience and be comfortable working alone in the funeral home.
• High level of understanding, empathy, and compassion.

Benefits

• 20% colleague discount in our retail shops.
• Health & dental cash plans.
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace.
• Employee Assistance Programme.
• Life insurance & NEST pension.
• Financial wellbeing tools.
• Cycle-to-work & Electric Vehicle schemes.
• Training & development opportunities.

Training

Previous experience within the funeral industry is not required as we’ll provide full training. Travel to other sites will be required.

About Us

We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds, and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues, and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach for all.