Funeral Home Area Manager

About the Role

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Responsibilities

• Financial Management
  • Develop annual business plan.
  • Work with local and Market Leadership to develop annual business plan and budget as well as financial, production, and revenue goals.
  • Accountable for monitoring and achieving annual financial goals.
  • Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions.
  • Approve expenditures and invoices including overtime.
• Operations
  • Manage the day-to-day activities ensuring on-time services, exceeding client family expectations.
  • Remove barriers, encourage ideas, and identify improvements.
  • Resolve moderately complex problems; provide resolution guidance to supervisors and empower accountability.
  • Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
  • Responsible for establishing location goals and priorities.
  • Develop, communicate, and monitor goals, priorities, processes, and procedures.
  • Manage frontline supervisor’s responsibilities, expectations, and accountabilities.
  • Effectively present and communicate Company and Market strategies, values, and goals to location staff.
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
  • Maintain building, facilities, and grounds in a clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
  • Ensure all safety, quality control, and compliance standards are adhered.
• People Development
  • Develop a strong, trusting, and reliable team.
  • Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
  • Constructively address issues and provide tangible and appropriate feedback.
  • Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover.
  • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
  • Establish pay, recommend pay increases, special pays, and career advancements.
  • Discipline staff as necessary. Write development plans to close behavior or skill gaps.
  • Collaborate with Human Resources throughout discipline, development, and termination processes.
  • Recommend and discuss terminations with Market Leadership.
• Other
  • Build and expand brand and product awareness to increase sales and market share.
  • Network with key community leaders to build business relationships, influence, and support the community.
  • Participate in community, civic, or other organizations as part of local promotional efforts.
  • Develop and implement plans to improve customer satisfaction index and online community reviews.
  • Other responsibilities as requested or assigned.
  • Depending on location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting to demonstrate leadership and teamwork.

Requirements

• Education
  • High School Diploma or equivalent required.
  • At least twelve (12) hours of college courses in Finance & Accounting strongly preferred.
  • Technical schooling diploma in Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law.
• Certification/License
  • Applicable state Funeral Director Licensure required.
• Experience
  • At least seven (7) years of industry experience in applicable discipline with progressively increased responsibilities.
  • Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition.
  • At least two (2) years’ experience managing people and effectively managing budgets and expense control.

Skills

• Knowledgeable in Financial and Business acumen.
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
• Proficient in MS Office suite including mail, word, excel, & power point.
• Local travel up to 20%.

Pay

$115,000-130,000

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program