Funeral Homes Area Manager

Job Responsibilities

• Develop annual business plan.
  • Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
  • Accountable for monitoring and achieving annual financial goals.
  • Understand industry finances, how daily activities impact financial outcomes, and make appropriate sustainable business decisions.
  • Approve expenditures and invoices including overtime.
• Manage the day-to-day activities ensuring on-time services, exceeding client family expectations.
  • Remove barriers, encourage ideas, and identify improvements.
  • Solves moderately complex problems; provides resolution guidance to supervisors and empowers accountability.
  • Affirm that the location’s operating practices comply with applicable federal & state regulations and Company policies.
  • Establishes location goals and priorities.
  • Develops, communicates, and monitors goals, priorities, processes and procedures.
  • Manages frontline supervisor’s responsibilities, expectations, and accountabilities.
  • Effectively presents and communicates Company and Market strategies, values, and goals to location staff.
  • Collaborates with local Management for resource sharing, ideas, and business or operational enhancements.
  • Works with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
  • Maintains building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture.
  • Ensures all safety, quality control, and compliance standards are adhered.
• People Development
  • Develop a strong, trusting, and reliable team.
  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
  • Constructively address issues and provide tangible and appropriate feedback.
  • Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover.
  • Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
  • Establishes pay, recommends pay increases, special pays, and career advancements.
  • Disciplines staff as necessary.
  • Writes development plans to close behavior or skill gaps.
  • Collaborates with Human Resources throughout discipline, development, and termination processes.
  • Recommends and discusses terminations with Market Leadership.

Qualifications

• Education: High School Diploma or equivalent required. At least twelve (12) hours college courses in Finance & Accounting strongly preferred. Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law.
• Certification/License: Location Manager requires applicable state Funeral Director Licensure.
• Experience: At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition. At least two (2) years’ experience managing people and effectively managing budgets and expense control required.
• Knowledge, Skills And Abilities: Knowledgeable in Financial and Business acumen. Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers. Proficient in MS Office suite including mail, word, excel, & power point.