Funeral Home Liaison

Funeral Home Liaison

Serves as the primary coordinator for post mortem processes within Mercy Hospital, acting as the central point of contact for funeral homes, organ and tissue procurement organizations, and internal clinical teams.

Independently manages morgue releases, ensures continuity of organ and tissue donation activities, and tracks required post death documentation to prevent delays.

• Maintains release logs, chain-of-custody records, and departmental tracking tools.
• Serve as the central point of contact for funeral directors and funeral home personnel.

Organ & Tissue Donation Support

• Coordinating communication with organ and tissue procurement organizations.
• Monitoring donation timelines, logistics, and status updates.
• Ensuring continuity of donation processes without delay.
• Documenting donation activities and communicating updates to key stakeholders.

Death Certificate & Post-Mortem Process Tracking

• Supporting death certificate workflows and completion timelines.
• Tracking outstanding post-mortem documentation.
• Following up with internal departments and external partners to ensure timely completion.
• Identifying barriers, resolving issues when possible, and escalating concerns appropriately.

Morgue Operations & Specimen Management

• Maintaining cleanliness and organization of the morgue and associated equipment.
• Organizing inventories and pathology specimens.
• Tracking specimens with accurate chain-of-custody documentation.
• Supporting efficient storage, retrieval, and workflow processes.

Safety, Compliance & Professional Practice

• Adhering to PPE, infection prevention, and biohazard safety protocols.
• Maintaining strict confidentiality and HIPAA compliance.
• Demonstrating compassionate communication and cultural sensitivity.
• Completing all required education, training, and competency requirements.
• Performing additional duties as assigned.