Area Director of Operations - IL/AA

About the role

Vitality Living is a premier provider of active adult, independent living, assisted living, and memory care. At Vitality, our mission is to create vibrant communities where residents, families and team members can be themselves, live purposefully, and experience a profound sense of belonging. The Area Director of Operations - IL/AA will oversee Vitality’s independent living and active adult portfolio, manage Executive Directors at each community, and ensure operational and sales targets are met or exceeded. This position is responsible for designated area markets in Virginia, Tennessee, and Georgia.

Responsibilities

• Supervise and lead Executive Directors and Sales Directors to ensure community performance exceeds expectations, meets Vitality standards and regulatory requirements
• Manage the performance of Executive Directors, providing feedback, completing action plans where necessary, and holding them accountable to results
• Coach Sales Directors on creating and executing a sales and marketing strategy for each community
• Develop and implement strategies to optimize community performance
• Oversee development and implementation of budgets
• Generate strategic plans for the portfolio, considering market dynamics and community-specific needs in attracting and engaging potential residents
• Present results and proactive plans of action to ownership, preparing solutions without waiting for ownership to identify issues
• Partner with community to create quarterly Results, Efficiency, and Values plans to ensure success

Skills and Qualifications

• Bachelor’s Degree in business, real estate, marketing or gerontology preferred
• At least five years experience in sales and operations in luxury independent senior living or multi-family
• Experience in a regional role in hospitality or senior living
• Strong financial acumen and budget management skills
• Excellent organizational skills and multi-tasking abilities
• Strong experience leading and developing individual team members
• Proven ability to execute results
• Maintains knowledge of computer software and internet platforms, including email and Excel
• Desire to work with older adults and their families
• Demonstrated ability to communicate effectively in English, both verbally and in writing
• Projects a positive and professional image at all times
• Ability to travel within designated area (VA, TN, and GA)

Management/Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve complex problems based on precedent, example, reasonableness, or a combination of these.