Area Director of Operations - IL/AA

About the role

Vitality Living is seeking an Area Director of Operations – IL/AA to oversee our independent living and active adult portfolio. This leader will manage Executive Directors at each community, drive hiring and development of talent, and partner with teams to ensure occupancy targets are met or exceeded. Performance is measured against operational and sales goals across markets in Virginia, Tennessee, and Georgia. Ideal candidates should reside in one of these states, preferably near a major airport to support travel needs.

Responsibilities

• Supervise and lead Executive Directors and Sales Directors to ensure community performance exceeds expectations, meets Vitality standards, and complies with regulatory requirements
• Manage performance of Executive Directors through regular feedback, action plans, and accountability measures
• Coach Sales Directors on creating and executing sales and marketing strategies tailored to each community
• Develop and implement strategies to optimize community performance and financial outcomes
• Oversee development and implementation of budgets for the portfolio
• Generate strategic plans considering market dynamics and community-specific needs to attract and engage potential residents
• Present proactive solutions and results to ownership, anticipating issues before they arise
• Partner with communities to create quarterly Results, Efficiency, and Values plans to ensure success

Skills and Qualifications

• Bachelor’s degree in business, real estate, marketing, or gerontology preferred
• At least five years of experience in sales and operations within luxury independent senior living or multi-family housing
• Experience in a regional leadership role in hospitality or senior living
• Strong financial acumen and budget management skills
• Excellent organizational and multitasking abilities
• Proven experience leading and developing individual team members
• Ability to execute results-driven strategies
• Proficiency with computer software and internet platforms, including email and Excel
• Desire to work with older adults and their families
• Effective communication skills in English, both verbally and in writing
• Ability to project a positive and professional image at all times
• Willingness to travel within designated area (Virginia, Tennessee, and Georgia)

Management and Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve complex problems based on precedent, example, reasonableness, or a combination of these.