Area Director of Operations

Responsibilities

• Execute strategies for delivering high-quality rehabilitation services that are person-directed and that produce outcomes in line with company goals and objectives
• Assists with the development of new business opportunities, including identifying and developing strategic partnerships with other entities
• Directs and oversees area therapy teams to establish/maintain routine quality improvement efforts and monitoring, including clinical record review, patient satisfaction, and rehab agency survey readiness
• Collaborates with Senior VP of Operations to develop annual area-wide budgets for individual communities, including visit targets for individual therapists/therapy teams
• Ensures therapy staff meets identified productivity expectations and provides strategic guidance on how to accomplish productivity goals
• Sets area quality improvement goals and community development plans in collaboration with Senior VP of Operations
• Recruits, interviews, onboards, and orientations of new team members
• Supervises, trains, coaches, and evaluates rehab staff
• Provides training to team members and community staff as requested
• Demonstrates competence in regulatory compliance, ensuring each Rehab Agency and therapy location stays in compliance with all regulatory agencies
• Provides leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness
• Attends corporate sponsored meetings and training sessions as required
• Participates in networking and community-based group(s) that are relevant to company
• Collaborates with Human Resources regarding employee relations and conducts employee discipline sessions as needed
• Remains coachable and demonstrates the ability to effectively help others succeed
• Delivers truthful and unfiltered information to subordinates, supervisors, and company owners
• Ensures that company standards and policies are well-maintained
• Complies with HIPAA & PHI guidelines and protects confidentiality at all times
• Aligns his/her self with the company vision for service quality and value creation

Qualifications

• Five (5) years of experience in rehabilitation in senior care communities, with proven leadership and organizational skills
• Experience in rehabilitation in senior care communities, with proven leadership and organizational skills
• In-depth knowledge of Medicare payment systems and EHR/EMR systems
• Exceptional communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible
• Prominent experience in staffing, leading, developing, and retaining strong organizational teams
• Superior analytical, project management, and organizational skills
• Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
• Driven to achieve and exceed goals and have the ability to motivate others to do the same
• Respect for the principles of patient rights and confidentiality, knowledgeable in HIPAA & PHI guidelines
• A solid understanding of Physical, Occupational, and Speech Therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care
• Exhibits and promotes a high level of professionalism, customer service, curiosity, and friendliness in all interactions with employees, residents, and visitors throughout the organization

What We Offer

• Full Time Employees: 401 K Full Benefits PTO HSA and FSA Life and Disability Insurance EAP Career Advancement Opportunities and Cross Training Opportunities Recognition Programs FUN and much more