Area Director of Operations

Responsibilities

• Provide supervision, training, coaching, and evaluation for EmpowerMe staff at host communities in your assigned area
• Direct and oversee area teams to establish/maintain routine quality improvement efforts and monitoring, including clinical record review, patient satisfaction, and survey readiness
• Ensure that team leads are attending daily stand-up meetings and reporting information internally
• Ensure staff meets identified metrics for visit targets, enrollment growth, and KPI performance, and provide strategic guidance on how to reach targets
• Impress on team members the importance of the EmpowerMe space always being clean, organized, and tour ready
• Assist in recruiting, interviewing, onboarding, and orientation of new team members
• Provide education to team on updated policies and procedures for all service lines
• Ensure each location stays in compliance with all regulatory agencies and diagnostics
• Own the operational drivers of growth within managed communities, including productivity performance, therapy and care coordination enrollment, product line utilization, and expansion opportunities within existing partnerships
• Drive adoption and utilization of EmpowerMe services across all service lines
• Deliver best-in-class services for all product lines by executing person-centered strategies that produce outcomes in line with company goals and objectives
• Communicate with community leadership on all services
• Support team leads as they participate in community activities, such as tours, at-risk meetings, and in-services
• Schedule and conduct operational reviews with all customers on a quarterly basis
• Coordinate strategic planning and implementation of organizational practices within the company
• Identify, develop, and execute opportunities for growth within assigned communities and partnerships
• Participate in referral source visits with community salesperson as directed by RVP
• Collaborate with Human Resources regarding employee relations and conduct employee discipline sessions as needed
• Attend corporate-sponsored meetings and training sessions as required
• Align him/herself with company vision for service quality and value creation
• Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards

Qualifications

• Bachelor’s degree preferred, or 10+ years of relevant experience and five years of experience in senior care communities, with proven leadership and organizational skills
• If applicable state licensure(s) is required, license must be in good standing
• In-depth knowledge of Medicare payment systems and EHR/EMR systems
• A passion for working with older adults while providing the best care possible
• Exceptional communication and interpersonal skills
• Pioneering experience in staffing, leading, developing, and retaining strong organizational teams
• Superior analytical, project management, and organizational skills
• The ability to remain calm in stressful situations, be flexible, and work well despite interruptions
• Exceptional multi-tasking skills
• Driven to achieve and exceed goals, and the ability to motivate others to do the same
• A high level of professionalism, customer service, and friendliness, and the ability to effectively perform conflict intervention and resolution
• Respect for the principles of patient rights and confidentiality
• Knowledge and understanding of insurance credentialing requirements, HIPAA, and PHI guidelines
• Demonstrated competence in regulatory compliance
• It is the expectation that the individual gains a solid understanding of Physical, Occupational, and Speech Therapy for seniors, Diagnostic Laboratory services, Pharmacy operations, the role of the Nurse Practitioner, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care
• Willingness to be mentored
• Ability to deliver truthful and unfiltered information to subordinates, supervisors, and company owners
• Ability to travel with overnight stays as needed
• Computer Skills: Proficiency in Internet browsers (e.g., Chrome, Edge, Firefox), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.
• Experience in working with various electronic medical records and medical billing systems