Area Director of Operations

About the role

The Area Director of Operations supports the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost-effective manner. They also represent the company in the community.

Responsibilities

• Supports the development and implementation of initiatives to enhance revenue performance.
• Maintains strong working relationships with hospitals, nursing homes, physicians, and other healthcare organizations in alignment with the corporate business plan and revenue goals.
• Serves as representative for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the Area Vice President of Operations, the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.
• Participates in the coordination of all aspects of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.

Requirements

• Familiarity with state and federal guidelines and regulations.
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to work with confidential information.
• Well organized and confident to work independently, but is a team player.
• Communicates clearly to remote field, mid-level, and executive staff.
• Exercises professional judgment and demonstrates good problem-resolution skills.
• Very comfortable working with multiple online and computer applications.
• Balances multiple tasks and manages conflicting priorities.
• Strong follow-up skills.

Qualifications

• RN Degree highly preferred; Bachelors’ degree in Business Related field may be considered.
• Three years previous managerial experience, of which 2 years in healthcare service industry is preferred.
• Valid driver’s license and automobile liability insurance coverage.
• Unencumbered and active RN license in state of residence required if RN.
• Intermediate Excel skills.
• Basic PowerPoint skills.
• Experience reviewing data in electronic systems.
• Experience with HomeCare-HomeBase preferred.