Area Director, Franchise Performance (South Carolina & Western North Carolina)

About the Role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes within a hospitality and recreation environment. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Conduct consultations to enhance hotel-level performance regarding finances and guest experiences
• Advise hotel owners and operators on adopting and achieving brand-aligned performance standards
• Utilize data and analytical tools to identify opportunities and drive decision-making
• Recommend strategies for improving profitability and guest satisfaction at the property and portfolio levels
• Ensure implementation of recommendations through coaching and consistent stakeholder communication

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, Marketing, or related field
• 15+ years of hotel operations experience, preferably in midscale or upper-midscale segments
• 10+ years in hotel leadership roles, with multi-unit or franchise performance responsibility
• Proven ability in data-driven decision-making and operational strategy
• Strong analytical skills and proficiency in performance measurement tools

Pay

$99,919 – $117,000 annually

Benefits

• Medical, dental, and vision coverage
• Generous leave policies including holidays, vacation, and personal time-off
• Retirement and health savings financial benefits
• Employee recognition programs
• Discounts at the company worldwide