Area Director - Data Center

About the role

NTI, a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. The Area Director will lead engineering, splicing, and data center installations in the market, collaborating with department leaders to create strategic plans aligned with company objectives, ensure compliance with company protocols, and achieve financial targets. The role involves driving new revenue and growth, maintaining and growing customer relationships, and managing all operational aspects of the market. The successful candidate will manage operational staff through hiring, mentoring, and training, ensuring projects are completed above organizational and client expectations.

Responsibilities

• Manage operational aspects in the market and organize operations and staffing to carry out tasks effectively and efficiently
• Oversee area leadership and their subordinates
• Serve as an active participant in national and regional meetings
• Ensure future profitability through performance reviews and routine discussions on competencies and achieved results
• Provide detail-oriented leadership and direction to team members regarding costs associated with customer quotes while adhering to customer timelines
• Build and maintain a customer base with new and existing clients, identifying prospective customers and serving as the initial contact
• Collaborate with senior leaders to develop sound business cases for strategic priorities and initiatives, including cost and benefit analysis
• Manage human resources with respect to selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition, and implementation of relevant policies
• Conduct market evaluations of personnel and market status
• Hold staff meetings and mentor regional staff
• Ensure compliance with local and federal regulations, accreditation standards, and corporate policies
• Utilize one’s own network of contacts to source high-quality operational, engineering, and administrative resources
• Identify and establish new markets through detailed research
• Acquire assets necessary for success, including real estate, vehicles, tools, and stock items
• Utilize budget-minded principles to review and ensure profitability on new, ongoing, and completed projects
• Provide a positive and safe working environment through reinforcement of behaviors, understanding job requirements, and ensuring tools and equipment are on-hand
• Serve as a corporate liaison to champion cultural change, encouraging critical corporate initiatives and a positive work environment
• Set the example as a team player that coordinates and communicates activities with other employees, departments, and management
• Engage with customers and employees via phone or email in a timely manner, providing 24/7 necessary guidance, accurate quotes, emergency outage responses, and other requests
• Travel may be required depending on business needs

Requirements

• 3+ years of experience as a Project Manager, Senior Project Manager, or Operations Manager
• Bachelor’s Degree or equivalent combination of education, training, and experience; Master’s degree preferred
• 5+ years of relevant job experience in a similar industry or with similar essential duties
• 5+ years of experience leading highly productive and cohesive teams
• 5+ years of extensive working knowledge of fiber optics and/or data centers

Skills

• Familiarity with the overall local market, including target client base, competition, project opportunities, suppliers, and partners
• Strong interpersonal skills and proven ability to communicate both verbally and in writing
• Ability to review and fully understand the contracts and requirements of each project
• Proven skills in customer service and maintaining composure in a shifting environment
• Ability to multitask and stay organized under pressure
• Time management skills for meeting deadlines and reporting work progress to customers
• Familiarity with Teams, Word, Excel, Outlook, and PowerPoint software (Visio and Adobe a plus)
• Thorough understanding of internet tools and search engines
• Valid driver’s license and satisfactory driving record

Education

• Desired fields of study: Electronics, Telecommunications, Construction, or Project Management

Benefits

• Health/Dental/Vision/Prescription Plan available on the 1st of the month following start date
• Basic Life Insurance and Short-Term Disability Insurance fully funded by the company
• 401(k) Plan with Employer Matching and immediate vesting
• 10 Paid Holidays per year

Physical Requirements

• Ability to carry and lift items weighing up to 25 pounds
• Position will require sitting for long periods of time, walking, standing, bending, and using fine motor skills such as finger dexterity