Area Coordinator

CoverSafe operates in the automatic pool cover industry, specializing in the installation, service, repair, and replacement of automatic pool cover systems. The organization addresses the challenge of delivering reliable, high-quality pool cover solutions nationwide through a growing network of service locations. It combines national resources with strong local teams committed to providing an exceptional customer experience.

About the role

The Area Coordinator plays a central role in managing daily service operations within a growing service area. This position coordinates schedules, resolves operational challenges, and maintains communication among customers, technicians, builders, and internal teams to ensure service commitments are fulfilled efficiently and professionally.

Responsibilities

• Manage a high volume of customer interactions through phone calls and email.
• Coordinate service and installation schedules while balancing customer needs, technician availability, geography, and priorities.
• Create and maintain accurate customer profiles, service orders, payments, and job details.
• Prepare quotes and explain products, warranties, maintenance plans, and service options.
• Address service issues, communicate schedule changes, and handle difficult customer conversations professionally.
• Follow up on open jobs, customer concerns, invoices, and outstanding commitments through resolution.
• Build strong relationships with customers, pool builders, technicians, and internal teams.
• Support business-to-business relationships and participate in meetings with prospective customers.

Requirements

• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Strong sense of urgency, ownership, and accountability.
• Excellent communication and customer service skills.
• Confident problem-solving abilities with a proactive approach.
• Detail-oriented, adaptable, and professional under pressure.
• Comfortable learning and using new technologies and business systems.
• Team-oriented with the flexibility to assist with additional responsibilities as needed.
• Experience in customer service, scheduling, coordination, construction, home services, or a related field is advantageous but not required.

Pay

• Base salary: $55,000–$60,000 annually.
• Performance-based bonuses.
• Commission opportunities.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer match.
• Employer-sponsored life insurance.
• Employee Assistance Program (EAP).
• Generous paid time off.
• Paid holidays.
• Company-paid shutdown during the holiday season.