Area Coach

About the Role

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. As an Area Coach, your mission is to reinforce the Border Foods CORE values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. You will oversee multiple restaurant locations, ensuring excellent financial performance, hiring, training, development, and guest satisfaction. You are a culture warrior who motivates, communicates, models, and removes barriers to enable maximum performance of your team.

Core Values & Responsibilities

• Accountability & Integrity:
  • Consistently demonstrates integrity in actions and expectations.
  • Guides Restaurant General Managers, Assistant General Managers, Shift Leaders, and restaurant staff to complete all assigned duties and serve safe, quality food in a friendly manner.
  • Monitors performance of each Team Member and holds them accountable for standards and expectations.
  • Ensures a quality customer experience by providing fast and friendly service through your team.
  • Maintains point of sale system by reporting failures and verifying download accuracy (e.g., pricing updates, menu changes).
  • Ensures health and safety standards are met and adheres to all local, state, and federal laws and guidelines.
• Family & Teamwork:
  • Creates unity in the team by building cross-functional relationships.
  • Responds to Team Member questions and resolves employee issues in a timely manner.
  • Provides restaurants that are safe for team members to work and customers to visit.
  • Navigates challenging situations and provides appropriate guidance.
  • Motivates and supports the team through active listening and effective communication.
  • Handles customer complaints/issues with a sincere approach and desire to find effective solutions.
  • Instills a recognition culture that creates a positive work environment.
• Excellence:
  • Creates short-term and long-term strategies for restaurant success.
  • Delivers profit by utilizing and interpreting the P&L to make appropriate financial adjustments.
  • Sources, hires, and develops excellent Team Members.
  • Minimizes loss through strict observance of cash handling policies, proper training, and compliance with accounting/banking requirements.
  • Demonstrates efficient labor control, inventory control, and waste management.
• Empowerment:
  • Builds the capabilities of your team while identifying strengths and opportunities.
  • Provides learning and development opportunities for all Team Members.
  • Offers guidance regarding personal development opportunities and career paths.
  • Demonstrates active and timely coaching capabilities.
  • Seeks and shares ideas to help others succeed, creating and leveraging tools, resources, and information.
  • Brings others along operationally through the use of tools.

Requirements

• Minimum of three years of restaurant or retail experience, or combined experience and education.
• At least 3 years of experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Ability to work early mornings, evenings, late nights, weekends, and some holidays as needed; schedule demands may change.
• Willing and able to work in a fast-paced environment.
• Associate’s or Bachelor’s degree in Restaurant/Hospitality Management or Business Management is a plus but not required.
• Reliable transportation, valid driver’s license, and insurance; must maintain an acceptable driving record (MVR).
• ServeSafe Certified.
• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

Benefits

• Highly competitive pay structure.
• Medical, dental, and vision insurance.
• 401K.
• Paid time off.
• Holiday closures.
• Monthly bonus program.
• Company car or car allowance.
• Cell phone and internet reimbursement.
• Microsoft Surface.
• Border Shares—a deferred compensation program.
• Career growth opportunities.

Pay

$70,000 per year - $130,000 per year.