Area Coach

About the role

As an Area Coach at Border Foods, your mission is to reinforce the company’s CORE values—Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. You will oversee multiple restaurant locations, ensuring strong partnerships with restaurant managers and executing operations rooted in financial performance, hiring, training, development, and guest satisfaction. You are a culture warrior who motivates teams, removes barriers, and drives business results while creating safe, welcoming environments for employees and guests.

Core Values & Responsibilities

• Accountability & Integrity:
  • Demonstrate integrity in actions and expectations.
  • Guide Restaurant General Managers, Assistant General Managers, Shift Leaders, and staff to complete duties and serve safe, quality food.
  • Monitor team performance and hold them accountable to standards.
  • Ensure a quality customer experience through fast, friendly service.
  • Maintain point-of-sale systems, report failures, and verify pricing/menu updates.
  • Ensure health, safety, and compliance with all laws and guidelines.
• Family & Teamwork:
  • Build cross-functional relationships to create team unity.
  • Resolve employee issues and answer questions in a timely manner.
  • Provide a safe workplace for team members and customers.
  • Navigate challenging situations and offer appropriate guidance.
  • Motivate and support teams through active listening and communication.
  • Handle customer complaints with a sincere, solution-focused approach.
  • Foster a recognition culture for a positive work environment.
• Excellence:
  • Develop short- and long-term strategies for restaurant success.
  • Deliver profit by interpreting P&L statements and making financial adjustments.
  • Source, hire, and develop excellent team members.
  • Minimize loss through cash handling policies, training, and accounting compliance.
  • Demonstrate efficient labor control, inventory management, and waste reduction.
• Empowerment:
  • Build team capabilities by identifying strengths and opportunities.
  • Provide learning and development opportunities for all team members.
  • Offer guidance on personal development and career paths.
  • Demonstrate active and timely coaching.
  • Share ideas, tools, and resources to foster growth.
  • Support operational success through tools and collaboration.

Requirements

• Minimum of three years of restaurant or retail experience, or combined experience and education.
• At least three years of experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Ability to work early mornings, evenings, late nights, weekends, and some holidays; schedule demands may change.
• Willingness to work in a fast-paced environment.
• Associate’s or Bachelor’s degree in Restaurant/Hospitality Management or Business Management (a plus but not required).
• Reliable transportation, valid driver’s license, insurance, and acceptable driving record (MVR) due to significant business driving.
• ServeSafe Certified.
• Must be at least 18 years of age.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

Benefits

• Highly competitive pay structure ($70,000–$130,000 per year).
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Paid time off.
• Holiday closures.
• Monthly bonus program.
• Company car or car allowance.
• Cell phone and internet reimbursement.
• Microsoft Surface.
• Border Shares—a deferred compensation program.
• Career growth opportunities.