Arctic Club Hotel - Guest Room Attendant
About the role
The Guest Room Attendant at Oxford Collection of Hotels is responsible for maintaining impeccably clean, well-appointed rooms in a high-occupancy, fast-paced four-diamond full-service hotel environment. This role supports elevated service standards and requires a strong focus on detail, guest satisfaction, and operational excellence.
Responsibilities
Ensure rooms meet the Four Diamond cleanliness and presentation standards before guest check-in
Meticulously prepare guest rooms to the highest standards of luxury, ensuring every detail reflects uncompromising quality and a sense of timeless elegance
Curate an inviting ambiance by flawlessly making beds with crisp linens, meticulously dusting, vacuuming plush carpets, and polishing fine furnishings to a radiant sheen, ensuring that each guest room is transformed into a haven of comfort, sophistication, and pristine cleanliness
Change and replenish bed linens, towels, and guest amenities as needed
Perform deep cleaning as needed
Keep all hallways, public areas, and closets neat and clean, disposing of trash and recyclables appropriately
Prepare the housekeeping cleaning cart for the next day's use and report any guest-borrowed items to the housekeeping supervisor
Communicate effectively with all hotel staff to ensure the smooth delivery of services
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Support peer onboarding and act as a role model in upholding cleanliness and service standards
Provide input on supply shortages and operational improvements
Adhere to attendance policies and maintain regular availability for scheduled shifts
Qualifications
High School Diploma or GED preferred
1+ years Hospitality/hotel work experience in a four-diamond full-service or boutique hotel preferred
Housekeeping experience preferred
Experience in high guest turnover settings preferred
Skills
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Knowledgeable about and able to respond to emergency situations
Benefits
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Pay
Competitive pay and performance-based incentives
Schedule
Flexible schedule including evening, weekends and holidays