AR SPECIALIST

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Responsibilities

• Provide administrative and collection support for AR Manager and assigned account portfolio.
• Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss.
• Professionally address customer requests, build lasting customer relationships and thrive in a fast-paced team environment.
• Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships.
• Negotiate and secure arrangements for payment with delinquent accounts within limits of authority.
• Process payments including check, ACH and credit card transactions.
• Assist customers with EIPP access and online payments.
• Initiate Notice to Owner (NTO) and lien documents as necessary; monitor and maintain Lien/Bond rights, properly execute lien waivers and file Lien/Bond Claims as necessary.
• Prepare and send statements, invoices and AIA billings (maintain High Radius/Oracle distribution records as required).
• Manage and coordinate outgoing mailings to customers including invoices attaching any additional or relevant documents.
• Support ARM efforts to monitor and improve collection.
• Keep up to date customer collection notes in system of record.
• Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries.
• Escalate issues at appropriate times, know when to “raise the flag”.
• Assist with month end close processes as required, ad hoc reporting as required.
• Utilize business acumen and excellent judgment in making decisions.
• Quickly respond to customer requests.
• Any other duty, task, or responsibilities as assigned.

Requirements

• Minimum of 18 years of age.
• If operating a Company Vehicle, a valid driver’s license will be required.
• 1-3 years’ experience in credit and collections or billing, basic accounting and finance knowledge.
• Previous experience in building materials distribution, construction or insulation a plus.
• Lien and Bond experience preferred.
• Microsoft Office, Outlook and ERP experience (Advanced Excel and Oracle highly valued).
• Eligibility to obtain Notary when hired.
• High School diploma or GED required.

Skills

• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity and professionalism.

Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

Pay

Compensation Range: $17.30 - $25.97 per hour. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Schedule

Occasional opportunity for local or national travel.

Physical Requirements

• Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and remaining in a stationary position for long periods of time.
• Work requires regularly inputting/retrieving words or data into or from an automated/computer system.