Parts Specialist

We’re a family-owned company under our fourth generation of leadership, built on principles of trust, integrity, and a desire to help our customers and employees succeed. LiftOne invests in people, facilities, and innovative technology to support the country’s supply chain and enable critical goods delivery. As a privately held company, we combine scale with a strong cultural foundation, offering competitive advantages in the market and fostering a trailblazing, enduring organization.

We seek hard-working, team-oriented professionals who thrive on daily challenges. Our employees are key to our success, and we’re committed to providing a work experience that helps them reach their full potential. We offer great benefits, competitive salaries, and opportunities for advancement.

About the role

As a Parts Specialist, you will play a vital role in fulfilling parts requests for LiftOne technicians and customers. You’ll triage parts requests, generate revenue through parts sales, and provide customer support throughout the order lifecycle.

Responsibilities

• Monitor the parts request ticketing queue to support technicians with appropriate actions and updates.
• Provide customer service for inside sales, walk-in customers, and process incoming orders.
• Collaborate with technicians and the procurement team to ensure timely material replenishment.
• Check material availability across the LiftOne network.
• Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipment urgency, and location.
• Assist customers in finding the correct parts for their equipment and process sales transactions while ensuring a positive experience.
• Drive outbound sales calls to increase parts sales.
• Review and investigate material accuracy using technician manuals, vendor portals, and part interchangeability or supersession data.
• Communicate order updates between technicians and the procurement team to adapt to changing customer requirements.
• Provide reserve support to other LiftOne parts/warehouse functions as needed.
• Deliver friendly, proactive, and professional support to others, addressing inquiries, concerns, and issues promptly.
• Perform other duties as assigned.

Requirements

• 4 years of relevant parts inventory, replenishment, or equivalent experience within the service industry, preferably in high-volume transaction environments.
• High school diploma or equivalent.
• Strong customer-first attitude.
• Past technician experience with parts knowledge is a plus.
• Ability to perform basic math functions, such as counting inventory items by case quantity.
• Proficiency in inventory management software, customer sales, or service order tools.
• Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
• Demonstrated ability to review information, identify errors or inconsistencies, and maintain high accuracy.
• Strong problem-solving skills to quickly address issues.
• Must frequently lift, carry, push, pull, or otherwise move up to 50 pounds.
• Driving is an essential function; a current valid driver’s license must be maintained at all times.
• Ability to operate a forklift; training and certification assistance provided if needed.

Skills

• Strong knowledge of MS Excel and other Microsoft Office suite products.
• Working knowledge and experience with ERP and forecasting systems (SAP experience is a plus).

Workplace Requirements

The physical demands and work environment described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Frequently required to sit.
• Must frequently lift, carry, push, pull, or otherwise move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Depending on site location, may be exposed to moving mechanical parts and equipment.
• Occasional exposure to high, precarious places; fumes or airborne particles; outside weather conditions; and vibration.
• Occasional exposure to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock.
• Noise levels in some work environments may occasionally be loud.