Parts Specialist

Pay range: $15.00 - $20.00 per hour. Additional compensation may include annual or quarterly performance premiums, schedule-based premiums, facility-based premiums, seasonal premiums, or premiums for specific work performed. Multiple premiums may apply if applicable criteria are met.

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers promptly and assist them in selecting merchandise.
• Support managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls according to company policy, looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, process cash/check/credit card transactions, and make accurate change.
• Process exchanges and returns in accordance with company policies and procedures.
• Resolve customer complaints in a friendly and professional manner.
• Assist with daily store tasks, including freight receival, stocking shelves, fronting and facing, cleaning, and planogram updates.
• Prepare merchandise returns (new, core, and warranty) for shipment to the distribution center.
• Assist with monthly stock adjustments and inventory cycle counts.
• Operate store equipment (e.g., brake lathe) after completing required training.
• Perform in-store services for customers, such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules (where permitted by state and local laws).
• Occasionally drive a delivery vehicle to make deliveries (must meet company driving eligibility requirements).
• Perform all other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask, handling customers on the phone and in the store simultaneously.

Qualifications

• Familiarity with automotive parts, cataloging, the Weatherly index system, or automotive sales/service (desired).
• ASE certification (desired).
• Fluency in multiple languages, particularly Spanish (highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting on day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the company.