AR & Customer Support Coordinator

About the role

The successful candidate will be responsible for managing customer account invoicing, with responsibilities including customer engagement, managing invoicing, payment and account questions. This position provides opportunities to grow with the AR team as well as the finance & accounting team.

Responsibilities

• Ownership of Invoicing process and customer-facing communication related to invoice submission
• High professionalism when managing and responding to customer inquiries
• Open communication and collaboration with internal partners for resolution of invoicing questions or disputes
• Researching and resolution of internal processes to complete the invoicing process
• Maintain detailed customer order records
• Researching and recording customer payments

Requirements

• Minimum High School Degree. Associate or Bachelor degree preferred
• 2+ years of experience in AR and collections or customer service
• Adequate organizational and time-management skills
• Ability to handle sensitive and confidential information with discretion
• Attention to detail and accuracy
• Strong communication and interpersonal skills
• Good grammar, spelling and punctuation skills
• Proficiency with accounting software and Google Suite

Qualifications

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Skills

• Experience in AR and collections or customer service
• Organizational and time-management skills
• Communication and interpersonal skills
• Proficiency with accounting software and Google Suite

Benefits

Plus up to $1k/month wellness stipend and other benefits. Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including:

• Health & wellness benefits (insurance or cash-in-lieu options)
• Paid maternity and paternity leave
• Paid holidays, PTO, and family-life gifts
• Vision, dental, disability, life insurance, and other voluntary benefits

Pay

Annual Range $45,000—$60,000 USD