AR Collections Analyst

About the role

Join a fast-paced accounting team as an AR Collections Analyst focused on managing receivables, resolving billing issues, and keeping customer accounts accurate. This role is a great fit for a detail-oriented professional who enjoys problem-solving, collaboration, and making a direct impact on cash flow and customer relationships.

Responsibilities

• Manage daily collections efforts for a portfolio of more than 200 accounts.
• Communicate with customers and payment portals to research payment status and follow up on outstanding items.
• Investigate and resolve billing disputes, short payments, and overpayments in a timely manner.
• Maintain accurate customer records by supporting reconciliations, payment application, adjustments, credit memos, write-offs, and account updates.
• Partner with internal teams to address billing questions and improve resolution of receivable issues.
• Contribute to process improvement initiatives by identifying opportunities and sharing practical solutions.
• Support additional projects as needed in a dynamic, deadline-driven environment.

Skills

• 3+ years of collections experience, ideally with small to medium-sized customer accounts.
• Strong Excel skills and experience using Google Workspace tools such as Sheets, Docs, and Gmail.
• Excellent written and verbal communication skills with the ability to communicate clearly and professionally.
• Strong analytical and problem-solving abilities with a high level of accuracy.
• Ability to stay organized, prioritize multiple tasks, and meet deadlines in a fast-paced setting.
• Self-starter mindset with the ability to work independently and follow through with minimal direction.
• Strong customer relationship skills and the ability to work effectively with both internal and external stakeholders.
• Experience with Oracle Fusion (preferred).
• Familiarity with Salesforce and other related business tools (preferred).
• Associate degree in Accounting or a related field (preferred).
• Experience working in a high-volume, fast-moving environment where priorities can shift quickly (preferred).
• Comfort adapting to changing needs and supporting work outside standard hours when necessary to meet deadlines (preferred).