Collections/AR Analyst (Entry Level)

About the role

This role focuses on managing the end-to-end billing and accounts receivable process in a high-volume environment. The Billing and Accounts Receivable Analyst engages directly with customers to secure timely payments, resolves billing and cash application issues, and maintains accurate financial records. The position also supports audits, contributes to process improvements, and collaborates closely with internal teams to ensure billing accuracy and a positive customer experience.

Responsibilities

• Contact customers via phone and email to secure timely payments, address concerns, and maintain positive relationships.
• Investigate and resolve billing discrepancies to ensure invoices are accurate and complete.
• Proactively manage a portfolio of accounts to reduce past-due balances and maintain current account status.
• Identify, investigate, and resolve cash application errors to ensure payments are correctly applied.
• Investigate and resolve chargeback deductions, including identifying root causes and implementing corrective actions.
• Issue and distribute invoices in a timely and accurate manner.
• Process new contracts and sales, ensuring that billing setup and related documentation are complete and correct.
• Collaborate with other departments to ensure billing accuracy and alignment with contract terms and sales activities.
• Address customer complaints and questions related to billing, payments, and account status, providing clear and effective resolutions.
• Monitor and track accounts receivable and related transactions, maintaining up-to-date records.
• Assist with customer account reconciliations, identifying and resolving discrepancies between customer records and internal systems.

Requirements

• Bachelor's degree in Accounting or Finance, or equivalent relevant work experience.
• Proficiency in Excel, including the use of formulas for analysis and reporting.
• Ability to manage an email cadence and phone outreach to customers in a professional and consistent manner.
• Strong analytical skills to prepare, interpret, and present financial and operational reports.
• Effective verbal and written communication skills for working with customers and internal teams.

Work Environment

This role is based on-site Monday through Friday in an office environment. Start times are flexible within a defined window, allowing employees to begin their day as early as 7:00 a.m. or as late as 8:30 a.m. Employees may take either a 30-minute or 60-minute lunch break. There is an option to work four 9-hour days from Monday through Thursday and finish at noon on Friday, provided the chosen schedule remains consistent once established.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Details

Contract to Hire position based in St. Louis, MO. Fully onsite. Application deadline: Oct 31, 2026.