Aquatics and Operations Program Coordinator

Primary Duties and Responsibilities

• Recruit, retain, and lead a team consisting of 25-30 lifeguards, 2 head lifeguards, 10 front desk attendants, and 2 front desk attendant supervisors.
• Conduct monthly lifeguard training assessments.
• Maintain all maintenance operations of UC Pool, pump room, and equipment, including chemical monitoring.
• Act as a liaison between University of Miami Swimming, Diving, Facilities, and SCC.
• Cook up daily, monthly, and annual memberships for the UC Pool.
• Develop a year-round member initiative aquatic program.
• Provide UC pool member services, including locker room services.
• Ensure proper credit card handling/processing and PCI compliant file storage, providing staff training as necessary.
• Generate invoices, collect facility deposits and fees to facilitate processing of facility use agreement forms for private rentals and community events.
• Work with the Assistant Director in conducting hazard risk analysis of UC pool to maintain Emergency Action Plan.
• Monitor and maintain capital equipment and inventory.
• Submit and track UC Pool work orders.
• Develop a certification program to ensure staff are lifeguard and CPR/AED certified.
• Ensure accuracy of student payroll and schedule to budget, perform evaluations for student employees

Student Center Complex and Conference Services Operations

• Monitor building and grounds to uphold standards of cleanliness and equipment placement.
• Ensure proper setup and breakdown of areas/equipment by student staff, reporting any security issues.
• Unlock and re-secure rooms/areas and equipment before and after events, meeting users at event start.
• Provide exceptional customer service, anticipating and meeting event needs.
• Communicate changes and updates to events/reservations promptly.
• Work with Assistant Director on access control for SCC-CS.
• Collaborate with the Audio-Visual team on setup needs and event requests.
• Input work orders and follow up with the facilities maintenance team.
• Create and monitor online forms and tools for facilities maintenance, special events, and operations.
• Ensure accuracy of student payroll and schedule to budget, perform evaluations for student employees

Knowledge, Skills, and Abilities

• Ability to be productive in a fast-paced, multi-dimensional work environment.
• Excellent written and oral communication skills.
• Candidate must possess strong interpersonal skills, excellent listening and problem-solving skills, and can use sound judgment in making decisions.
• Demonstrated ability and proven success in working effectively with diverse groups of faculty, administrators, students, parents, and community populations.
• Demonstrated expertise in the appropriate facility management, staff supervision, budget management, and training programs is necessary.
• Experience building a sense of community and teamwork among both student and full-time employees.
• Must be able to learn software for task tracking, event scheduling, room diagramming etc.

Education & Work Experience Requirements (Essential Requirements)

• Bachelor's or higher degree; OR appropriate combination of experience.
• Certifications (or ability to obtain within 10 months): 1) American Red Cross Lifeguard, 2) Lifeguard Instructor, 3) Certified Pool Operator or Aquatics Facility Operator.