APS Service Coordinator

About the role

The Service Coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

Responsibilities

• Field customer calls/emails and dispatch all service technicians
• Post time daily and input into payroll system
• Open and close all work orders for service technicians