Apprentice Optician

Requisition ID: 945414 • Store #: 006099 • Part‑Time

LensCrafters pairs state‑of‑the‑art technology with a personal approach to eye care. As part of EssilorLuxottica, we are dedicated to the highest optical standards and to delivering a passionate, quality experience for every customer.

General Function

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience and ensuring customers are delighted through the key steps of our selling model.

Major Duties and Responsibilities

• Conveys a commitment to unsurpassed customer service by performing the Sales and Service Process steps: greeting the customer, explaining the process, merchandise selection, fitting (AccuFit), solving visual problems, tendering, and dispensing.
• Acts as a center of excellence for “Right the First Time,” modeling CEE service and selling standards.
• Assists customers in selecting frames and lenses that suit their vision, lifestyle, and budget.
• Suggests improvements and recommends solutions to customer challenges.
• Supports other retail associates with difficult or complex product and prescription needs.
• Anticipates problems before they occur, investigates root causes, and develops long‑term solutions.
• Shows patience and courtesy; researches answers to unfamiliar questions or products.
• Educates customers on LensCrafters guarantees and services, including the Eyewear Protection Plan, care tips, complimentary adjustments, and follow‑up services.
• Handles tasks such as taking and recording measurements, adjusting or fitting eyewear accurately and thoroughly.
• Ensures finished eyewear meets LensCrafters optical standards and customer requirements.
• Strives to achieve “Exceptional Results” on annual CEI/Functional Skills aligned with brand priorities.
• Takes personal ownership to achieve individual and store performance goals.
• Serves as a role model for development and a technical resource for the team.
• Operates the Point of Sale terminal, entering customer and prescription information with accuracy and attention to detail.
• Collects proper payment following company security procedures and manages change for various transactions.
• Explains the “One Hour” processing and expected delivery times to customers.
• Shows customers where to pick up their glasses upon return to the store.
• Maintains store appearance and ensures visual displays follow company planograms.
• Maintains a safe working environment; informs management of potential safety issues.
• Demonstrates safe work practices, including wearing personal protective equipment in the lab.

Basic Qualifications

• High school graduate or equivalent.
• Participation in a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS systems, computers, and calculators.
• Willingness to embrace new technology and change.

Preferred Qualifications

• Actively studying for LensCrafters Quality, Fitting and Adjusting Program.
• Optical dispensing experience.
• Previous customer service and retail experience.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts, as part of a competitive total rewards package that can also include bonus and/or commission plans.