Apprentice Optician

About the role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. At LensCrafters, we want every person who enters our doors to feel our passion for care, and that's why we’re committed to taking care of you so you can bring the best quality experience to our patients and customers.

Responsibilities

• Greet customers and explain the process in a transparent way.
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget.
• Perform key steps of the LensCrafters selling model: Merchandise Selection, AccuFit Fitting, solving visual problems, tendering, and dispensing.
• Serve as a center of excellence for others, focusing on “Right the First Time” and modeling the CEE service and selling model.
• Anticipate problems before they occur; explore underlying reasons for recurring customer problems and strive to develop long-term solutions.
• Show patience and courtesy with customers; track down answers to unfamiliar questions or products.
• Educate customers on LensCrafters’ guarantees and services, including the Eyewear Protection Plan, eyewear care tips, complimentary adjustments, and follow-up services.
• Take and record measurements, adjust or fit eyewear carefully and correctly, and ensure finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.
• Strive to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
• Take personal ownership to achieve personal and store results.
• Operate the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
• Accurately operate the Point of Sale, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
• Explain to customers “One Hour” processing and expected delivery times, and show customers where to pick up their glasses upon return to the store.
• Maintain a safe working environment for all associates and customers; inform management of any potential safety opportunities.
• Demonstrate safe work practices, including wearing personal protection equipment in the lab.

Basic Qualifications

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS, computers, and calculators.
• Embrace new technology and change.

Preferred Qualifications

• Actively studying for LensCrafters Quality, Fitting and Adjusting Program.
• Optical dispensing experience.
• Previous customer service and retail experience.

Pay

Pay range: $20.68