Apprentice Optician

About the role

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years. The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience, ensuring customers are delighted by performing the key steps of our selling model.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the Sales and Service Process steps: greeting the customer, explaining the process transparently, merchandise selection, fitting (AccuFit), solving visual problems or challenges, tendering, dispensing.
• Serves as a center of excellence for others with a focus on Right the First Time and modeling the CEE service and selling model.
• Assists customers in selecting frames and lenses suited to vision, lifestyle, and budgetary needs; suggests improvements and recommends solutions.
• Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; develops long‑term solutions.
• Shows patience and courtesy; tracks down answers to unfamiliar questions or products.
• Educates customers on LensCrafters’ guarantees and services: Eyewear Protection Plan, eyewear care tips, complimentary adjustments, follow‑up services.
• Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, being thorough and exact in details.
• Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.
• Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills aligned with brand priorities.
• Takes personal ownership to achieve personal and store results; serves as a role model and technical resource.
• Operates the Point of Sale terminal, inputting customer and prescription information accurately.
• Accurately operates the POS when required, collecting proper payment following security procedures and retaining proper change.
• Explains “One Hour” processing and expected delivery times; shows customers where to pick up glasses.
• Takes pride in store appearance; ensures visual displays follow company planograms.
• Maintains a safe working environment; informs management of potential safety opportunities (broken tiles, furniture, etc.).
• Demonstrates safe work practices, including wearing personal protection equipment in the lab.

Requirements

• High school graduate or equivalent
• Part of a sanctioned Apprentice Program
• Strong customer service skills: communicator, listener, team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales and service