Apprentice Optician

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care. Everything we do is centered around sight, aiming to deliver quality care and innovation in optical services. As part of EssilorLuxottica, a global leader in vision care, you’ll join a community of over 200,000 employees driving transformation in the eyewear and eyecare industry.

About the role

The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. You will ensure customers are delighted through key steps of our selling model and serve as a center of excellence for service and technical expertise.

Responsibilities

• Convey a commitment to providing unsurpassed customer service by performing sales and service process steps, including greeting customers, explaining processes, merchandise selection, fitting (AccuFit), solving visual problems, tendering, and dispensing.
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget, and recommend solutions to meet their needs.
• Support other retail associates with complex customer product needs and prescriptions.
• Anticipate and address customer problems proactively, striving for long-term solutions.
• Educate customers on LensCrafters’ guarantees, services, and care tips, including the Eyewear Protection Plan, complimentary adjustments, and follow-up services.
• Take and record accurate measurements, adjust or fit eyewear carefully, and ensure finished eyewear meets LensCrafters’ optical standards and customer requests.
• Achieve “Exceptional Results” on annual CEI/Functional Skills aligned with brand priorities.
• Operate the Point of Sale terminal accurately, inputting customer and prescription information, and handling transactions securely.
• Explain “One Hour” processing and expected delivery times to customers.
• Maintain store appearance, visual displays, and a safe working environment, reporting any safety concerns to management.
• Demonstrate safe work practices, including wearing personal protection equipment in the lab.

Requirements

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communication, listening, and teamwork.
• Knowledge of current optical theory and merchandise.
• Strong basic math skills and awareness of current fashion trends.
• Sales and service skills, familiarity with POS systems, computers, and calculators.
• Willingness to embrace new technology and change.

Preferred Qualifications

• Actively studying for LensCrafters Quality, Fitting, and Adjusting Program.
• Previous optical dispensing, customer service, or retail experience.

Benefits

• Competitive total rewards package, including health care, retirement savings, and paid time off/vacation.
• Employee discounts and potential bonus/commission plans.

Pay

Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may complement the base pay.