Appraisal Specialist

Position Summary

If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

Geo-Salary Information

• CA: $30,803.47 to 53,968.69
• NJ: $30,803.47 to 53,968.69
• NY: $30,803.47 to 53,968.69
• WA: $30,803.47 to 53,968.69
• HI: $30,803.47 to 53,968.69
• AK: $30,803.47 to 53,968.69
• MD: $30,803.47 to 53,968.69
• CT: $30,803.47 to 53,968.69
• RI: $30,803.47 to 53,968.69
• MA: $30,803.47 to 53,968.69
• NV: $28,003.16 to $49,062.44
• OR: $28,003.16 to $49,062.44
• AZ: $28,003.16 to $49,062.44
• CO: $28,003.16 to $49,062.44
• WY: $28,003.16 to $49,062.44
• TX: $28,003.16 to $49,062.44
• ND: $28,003.16 to $49,062.44
• MN: $28,003.16 to $49,062.44
• MO: $28,003.16 to $49,062.44
• IL: $28,003.16 to $49,062.44
• WI: $28,003.16 to $49,062.44
• FL: $28,003.16 to $49,062.44
• GA: $28,003.16 to $49,062.44
• MI: $28,003.16 to $49,062.44
• OH: $28,003.16 to $49,062.44
• VA: $28,003.16 to $49,062.44
• PA: $28,003.16 to $49,062.44
• DE: $28,003.16 to $49,062.44
• VT: $28,003.16 to $49,062.44
• NH: $28,003.16 to $49,062.44
• ME: $28,003.16 to $49,062.44
• UT: $25,202.84 to $44,156.20
• ID: $25,202.84 to $44,156.20
• MT: $25,202.84 to $44,156.20
• NM: $25,202.84 to $44,156.20
• SD: $25,202.84 to $44,156.20
• NE: $25,202.84 to $44,156.20
• KS: $25,202.84 to $44,156.20
• OK: $25,202.84 to $44,156.20
• IA: $25,202.84 to $44,156.20
• AR: $25,202.84 to $44,156.20
• LA: $25,202.84 to $44,156.20
• MS: $25,202.84 to $44,156.20
• AL: $25,202.84 to $44,156.20
• TN: $25,202.84 to $44,156.20
• KY: $25,202.84 to $44,156.20
• IN: $25,202.84 to $44,156.20
• SC: $25,202.84 to $44,156.20
• NC: $25,202.84 to $44,156.20
• WV: $25,202.84 to $44,156.20

Responsibilities

• Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.
• Confirms title status, researches any customizations, prior damage and condition.
• Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.
• Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.
• Negotiates storage fees with body shops and towing yards.
• Responds to written correspondence in a timely and efficient manner.
• Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.
• Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.
• Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.
• Initiates contact with insureds/claimants or their representatives regarding total loss.
• Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.

Qualifications

• Minimum: High School Diploma or GED
• You will be required to obtain a Company sponsored Adjuster’s license to handle claims, which will include a fingerprint background check, to be secured upon hire.

Skills & Abilities

• Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.
• Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.
• A passion for serving customers in their time of need.
• Advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.
• Facilitate engagement to maintain high morale and ensure employee retention.
• Collaborates well with others. We are one team with a common goal.
• Utilize emotional intelligence to build rapport.
• View conflict resolution as an opportunity.
• Have self-motivation and accountability while working remotely.
• Demonstrate proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
• Must have dedicated workspace that is free from distractions.

About The Company

Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Perks And Benefits

• Competitive compensation
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Promotional opportunities
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more