Appointment Scheduling Coordinator

Compensation

The salary range for this role is $55,000 - $65,000 per year, based on experience and qualifications. Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Answer inbound calls, emails, and chat requests to schedule and confirm home service appointments
• Coordinate technician schedules across multiple time zones to ensure efficient route planning
• Confirm upcoming appointments with customers via phone, text, and email
• Reschedule and manage cancellations while minimizing gaps in technician calendars
• Maintain accurate customer and appointment records in the scheduling and CRM system
• Communicate with dispatch and field teams to relay real time schedule changes
• Follow up with customers to confirm satisfaction and address scheduling concerns
• Monitor scheduling queues to identify and resolve conflicts or double bookings
• Provide accurate information about services, pricing, and arrival windows to customers
• Support additional administrative tasks as needed to keep operations running smoothly

Requirements

• High school diploma or equivalent required, associate degree preferred
• One to two years of experience in scheduling, dispatch, or customer service
• Strong phone etiquette and written communication skills
• Comfortable coordinating schedules across multiple U.S. time zones
• Proficiency with scheduling software, CRM platforms, and Microsoft Office
• Excellent multitasking and organizational skills in a fast paced environment
• Ability to work independently in a remote setting with reliable internet
• Strong problem solving skills and attention to detail
• Experience in the home services or field service industry is a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Remote work stipend for home office setup
• Flexible remote work schedule
• Company provided equipment
• Employee assistance program
• Opportunities for professional growth and advancement

About Careerscape

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.