Appointment Coordinator / Mobile Service Coordinator

Responsibilities

• Greet customers and assist them with any inquiries they may have
• Answer inbound calls for Service Department and dispatch calls as necessary
• Absorb customers over the phone and in person in scheduling service needs, being sure to capture all needed information
• Place outbound calls to follow up on voicemails received
• Place outbound calls to confirm future appointments
• Review schedule for clarity and confirmation daily
• Follow up on appointments booked via our website
• Absorb and inspect new vehicles as they are delivered from the factory
• Assist in scheduling pick up and deliveries of customer vehicles as needed
• Train and assist our existing Mobile Service Coordinator
• Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
• Additional miscellaneous duties as needed

Qualifications

• 2 years + customer service experience, auto and service, preferred
• Customer skills
• DMS Experience Preferred
• High school degree or equivalent
• Valid Driver's License and clean driving record
• Willing and able to pass pre-employment testing, such as a background check, MVR check, and drug testing.

Benefits

• Health insurance
• Vision insurance
• 401K
• Paid time off
• No Saturday or Sunday hours
• Opportunities for advancement
• Employee purchase plans
• Paid training