Appointment Coordinator I

About the role

The Appointment Coordinator staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Appointment Coordinator staff ensures the accuracy of the patient’s demographic and insurance information. The Appointment Coordinator works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments or co-insurance due at the time of check out.

Responsibilities

• Greet patients at check out, and direct patients.
• Verify and enter patient demographic and insurance information.
• Collect co-payments, balances, or co-insurance at the time of the service.
• Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
• Schedule, coordinate, cancel, and reschedule patient appointments.
• Schedule annual wellness as needed for the department.
• Relay necessary messages to staff via phone notes in Centricity.
• Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.
• Stay active with insurance updates.
• Keep forms and supplies up to date and ordered.
• Keep work area neat and orderly.
• Able to begin each day at 7:30am and end at 6:00pm. Some late nights required.
• Work as a contributing member of a team to keep departments running smoothly.
• Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
• Adhere to department and company policies.
• Maintain confidentiality.
• Attend safety classes and compliance training as offered by Physicians East, P.A.
• Assist with other duties or projects as needed.
• Answer patient phone calls and remain professional and courteous.
• Enter referral for patient and send to appropriate staff to complete appointments.

Requirements

• High School diploma required; Associates Degree preferred.
• Experience in a medical office environment is required.
• Must have strong computer experience.
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Must display a high level of confidentiality, integrity and initiative.
• Able to form positive and collaborative relationships with peers and physicians at all levels within the company.
• Must possess exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients and the public.

Qualifications

• Must have one or more years of secretarial and/or call center experience, preferably in a healthcare.

Skills

• Exceptional interpersonal communication skills.
• Strong computer experience.
• Confidentiality and integrity.
• Team commitment and collaboration.

Benefits

Not specified.

Pay

Not specified.

Schedule

FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 7:30a.m. – 6 p.m. Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.