Appointment Coordinator

About the role

Appointment Coordinator reports to the Director of Patient Access. This team‑oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; and various operator and administrative duties as assigned. The incumbent must be professional, compassionate, detail‑oriented, possess exceptional phone skills, strong communication and customer service skills, and be able to handle a very fast‑paced environment.

Responsibilities

• Promptly answer the telephone using positive and clear communication
• Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)
• Work closely with billing team for insurance eligibility, and insurance referral requirements
• Schedule appointment – triage patient problem and schedule with appropriate UOI physician
• Review appointment date, time, location, and provider name with caller
• Prepare patient for appointment – what to bring, location, etc. (including insurance card, medications, office visit fee, parking,